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04-15-2015, 10:42 PM #1
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Andersen Aluminum Ultimate 5th Wheel Connection
Ok hear it is in black and white, No one else has flat out asked this, when we bought our 303, GD sales rep said they wouldn't warranty the Anderson Ranch Hand Adapter we had on old trailer,, so we bought the Andersen Aluminum Ultimate 5th Wheel Connection, because GD and Lipert would warranty this setup. Now Lipert changes there mind?????? So if I have an issue who's A@#$%^&* is the baddest?????????????????????????????????????? Lipert , GD or Anderson????????
Makeup your mind guys, you are acting (lipert)like a two
year old!!!!!!!!!!!!! What's the matter Anderson, not pay enough dues to Lipert?????????Becky, BoBo and Mike
2015 Solitude 369RL
2020 GMC 2500 Duramax
Anderson Ultimate 5th wheel hitch
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04-16-2015, 03:59 AM #2
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The only connection that Lippert will maintain warranty on the frame for is the Reese Goosebox.
It replaces the pinbox on the trailer, and then can be used on a gooseneck ball.
Any other arrangements can void the Lippert frame warranty.Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
[email protected]
2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
2021 Reflection 310RLS
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04-16-2015, 08:09 AM #3
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How long till they change there mind, and not warranty that arangement??
Becky, BoBo and Mike
2015 Solitude 369RL
2020 GMC 2500 Duramax
Anderson Ultimate 5th wheel hitch
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04-16-2015, 08:42 AM #4
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Its been the only arrangement that has been approved for about 3 years now...
Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
[email protected]
2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
2021 Reflection 310RLS
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04-16-2015, 09:01 AM #5
We have it in writing from Lippert that the Reese Sidewinder is approved on Grand Design units.
http://www.mygrandrv.com/for...0&d=1423059412Paul
North Bay, Ontario
2014 Reflection 293RES
VIN # 200283
2014 Ram 2500
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04-16-2015, 09:58 AM #6
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dirtcold, I understand your frustration, and I'm not trying to be rude, but maybe take your beef up with Lippert. GD doesn't warranty the frame, it's Lippert. If something went wrong, maybe GD would come in a save the day, but in the end, it's Lippert's issue.
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04-16-2015, 01:53 PM #7
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Hi Becky, BoBo and Mike (@dirtclod),
Thank you for your post... We will research this with Lippert and let you know our findings.
Best regards,
~ Janice
** Updated 04/17/15 - If you have any questions regarding the Anderson "Ultimate" fifth wheel hitch, we respectfully ask you to contact Lippert Customer Service at (574) 537-8900 or email [email protected] to discuss. ~ JaniceLast edited by GDRV Service; 04-17-2015 at 08:12 AM.
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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04-17-2015, 04:36 AM #8
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Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
[email protected]
2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
2021 Reflection 310RLS
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04-17-2015, 08:11 AM #9
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The frustration, comes from the fact that that reese ball is not deep enough to give me enough clearance for some of the places we have to go. So after recearching, the issue we were led to believe the ultimate hitch would be OK by Lipert and gave us the clearance we needed ! I can understand why the ranchhand adapter wasn't accepted by Lipert, but now after being led to believe the ultimate hitch was good too use and it is not I am really miffed to say the least! What I don't understand is the ultimate doesn't change the pivot poin? So why not recommend it!! Politics? Reese paid their dues and Anderson hasn't?
By the way the hitch works great!!!!!!!
Thanks for listening to me complain!Becky, BoBo and Mike
2015 Solitude 369RL
2020 GMC 2500 Duramax
Anderson Ultimate 5th wheel hitch
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04-17-2015, 08:52 AM #10
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Mike,
What do you mean by "led to believe" & "Lippert gave us clearance?" If you have communication from Lippert that says you are good, it should never have become an issue. I guess I need more info. GD says to take it up with Lippert so you're done with them I think. If you acted based on a telephone call or some other reason not in writing, well, that's going to be a hard pill to swallow I think. Let us know.
BrentBrent & Gina
2018 Ford F250 PSD Crew Cab
SuperGlide 16K Hitch
Grand Design 303 RLS
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