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07-14-2014, 10:43 AM #11LidreauxGuest
We also have bubbling pin stripes, broken remote in bedroom, shower door wasn't working properly, damaged door on storage and broken key inside the lock, thin paint in some areas, desk had fallen on the floor because somebody forgot to close the latch, screws missing or broken off, damage on rear upper corner, part of roof wasn't sealed. That's just off the top of my head. We don't live close to the dealership so thankfully we had camped overnight close by. We would have never made it home on those tires.
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07-14-2014, 11:48 AM #12
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- Sep 2013
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- Bristol & Middlebury, Indiana
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Hi @Lidreaux,
Thank you for your feedback. We have notified our tire/wheel supplier of your valve stem issue, and they are reviewing their installation process. If you have further questions or concerns please feel free to call our Customer Support team at (574) 825-9679, or Lionshead Specialty Tire and Wheel directly at (574) 533-6169.
Best regards,
~ JaniceMailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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08-25-2014, 07:46 AM #13LanikaiGirlGuest
I spoke to JD at GD. He said the glow is a feature. I guess I will be disconnecting them. They are quite bright in a dark room.
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08-25-2014, 08:04 AM #14DennisKGuest
You have got to be kidding me! I spoke with him and he said it was not designed to be like that. In fact he told me to turn off the LED lights under our bedroom slide because he thought it was an issue of the LEDs getting some residual power from that circuit. I love everything about our unit expect for that. I actually put some aluminum foil over them to mask the glow.
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08-25-2014, 08:39 AM #15LidreauxGuest
Thanks for the post. Glad you were able to speak to him & clear that up because he never returned my call about it. It does make sense that it is a feature but, I find it interesting that JD told you that the glow is a feature cause not too long ago he told someone else that he "didn't know what was causing it." I only have one that glows & it is a nice light with just one. I love my Solitude, I really do. I think they did an amazing job on the interior. There are only a couple of issues inside that need to be addressed on mine but I found several things on the exterior that make me think my unit must have been done on a Friday afternoon or on a hangover Monday. They need my "eagle eye" on their Quality Control team. LOL
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08-25-2014, 09:57 AM #16LanikaiGirlGuest
I haven't turned on the other one yet. I am afraid it will glow blue as well. I may just have my husband take out the bulbs. It's the only thing I've found so far I don't like.
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08-26-2014, 01:32 PM #17
- Join Date
- Sep 2013
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- Bristol & Middlebury, Indiana
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Hi Tim & Gina (@LanikaiGirl),
The "blue light" is a small LED located to one side of the push button switch. The intent is to illuminate the switch location for identification in the dark, rather than having to search for it. This was a running line change that Customer Service may not have been aware of initially.
Best regards,
~ JaniceMailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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08-26-2014, 02:26 PM #18DennisKGuest
Janice,
I am all for making improvements and I absolutely LOVE our Solitude. But now I have both reading lights covered with tin foil and taped on with duck tape. Talk about redneck! I just wonder if anyone actually tried to sleep in the bed with these before deciding to go to market with them. It illuminates the entire bedroom. Not a great idea. How can I disconnect them?
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08-26-2014, 09:15 PM #19LanikaiGirlGuest
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08-27-2014, 10:31 AM #20
- Join Date
- Sep 2013
- Location
- Bristol & Middlebury, Indiana
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Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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