User Tag List
Results 11 to 20 of 33
Thread: Disappointed with my new GD
-
03-03-2021, 10:37 AM #11
- Join Date
- Sep 2018
- Location
- Woodstock
- Posts
- 3,635
- Mentioned
- 60 Post(s)
- Tagged
- 0 Thread(s)
If it gives you peace of mind go for it
Imo it is a huge waste of money
I spent 10 minutes going over my trailer when I picked it up. Didn’t run water or heater or a/c
Didn’t run the fridge
I walked through to make sure everything was there and that was it
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
-
03-03-2021, 11:12 AM #12
- Join Date
- Sep 2018
- Posts
- 203
- Mentioned
- 3 Post(s)
- Tagged
- 0 Thread(s)
-
03-03-2021, 11:18 AM #13
-
03-03-2021, 11:22 AM #14
- Join Date
- Apr 2017
- Posts
- 1,090
- Mentioned
- 15 Post(s)
- Tagged
- 0 Thread(s)
I agree, but then I'm also one to find a local dealer I can trust and not shopping him around the country. I may have not gotten every last penny but I always felt the deal was fair and I have always been taken care of on the service side. (I realize that only works if the local guys are any good which seem to be less and less every day). IMHO a successful RV experience, especially for someone new, is more about the dealer then the manufacturer.
My last unit showed up on Thursday and I was leaving for Florida on Friday morning. They didn't really even have time for their normal PDI let alone me spending hours going through it again. Picked it up and literally threw everything in it and left. I had zero concern that whatever I found would be taken care of when I got back or I would handle as it came up. Being somewhat handy and mechanically inclined makes RV'ing much easier.
As far as GD is concerned, I feel that they're really not much different then a lot of the others. They build basically the same way with the same materials with the same people. But I do feel that they do a better job of helping after the sale.
YMMV2021 Solitude 375 RES-R
2024 GMC Denali ultimate DRW
-
03-03-2021, 11:46 AM #15
We worked hard for our money
I fully understand how your feeling. Would suggest you take pictures of the poor quality workmanship send it to GD or the dealer and say fix it to my satisfaction.
A rv warranty rep told me “Trailer is a Trailer is a Trailer”. We the RV consumer are partially to blame for the poor quality because we accept this quality.We enable this type of quality. How? by fixing/repairing it ourselves, or justifying to ourselves that the dealer is too far away or the trailer will be in the repair shop for weeks, or it’s just a minor thing. This is not an IKEA kit where we are building a trailer..but sometimes it feels like it.
And yet what do we do to improve the quality? Yes we complain on forums or right letters..but what do we really do? We acquiesce and accept it.
Yes the employees who assemble the unit bear some of the responsibilities, however, their managers and leader who are in position to change things are in a pickle because they must meet production levels to make money for the shareholders. We as customers must accept some responsibility to accept this crappy quality because as we all know “WE” are the ultimate quality control department.
We all worked hard for our money and good customer service doesn’t necessarily mean great quality.
If I buy new and it needs repairing ( which unfortunately it will ) I am going to hold the manufacturer and the dealers feet to the fire to fix thing. Sometimes being the customer from hell gets things done.
Respectfully
Keep smiling
Mulligan
-
03-03-2021, 11:50 AM #16
-
03-03-2021, 11:59 AM #17
Well written. However, the only way the customer can protest is to not buy a new trailer. Other brands show the same or even lower quality. Maybe spending two or three times as much might get you a little better quality, but that puts the pricing out of the range of many folks.
This means the protest ends up with the customer not owning an RV, and consequently not being able to enjoy camping.
If the customer decides to put up with the poor quality, and get even with the manufacturer or dealer by taking the trailer in for service every time a screw comes loose, or electrical outlet won't work, or the slide falls out.............then the same thing happens. The trailer stays waiting for service for months and the customer ends up not being able to enjoy camping. It's a lose/lose either way.2020 Reflection 273MK
-
03-03-2021, 12:26 PM #18
- Join Date
- May 2015
- Posts
- 1,887
- Mentioned
- 5 Post(s)
- Tagged
- 0 Thread(s)
The braggadocio from GD on the post assembly/pre-shipping inspections is all hype. Yeah someone might look for something obvious(some defect that a customer might notice immediately),but no one is dropping the chloroplast or the removing the shower faucets looking for leaks, removing the electrical access panel to look for wires shorted, etc.
It's all window dressing.
GD is built no better worse then the rest of the competition. This was not always the case but in the last 5 years, GD has really fallen from where they started. They still haven't figured out (or they don't give a rats ...) that a better built RV from the get go is better then relying on "great service" after the sale. And that "great service" has significantly changed for the worse as well. If GD would build them better then they wouldn't need to rely on roving bands of service trucks at regional Pom-Pom Rallies.
But they build every one they sell so there is zero incentive to change the company ethics.2022 Imagine XLS 22MLE
Sold: 2015 27RL
2016 Ram 3500 Crewcab Cummins SRW
-
03-03-2021, 12:46 PM #19
- Join Date
- Sep 2018
- Posts
- 203
- Mentioned
- 3 Post(s)
- Tagged
- 0 Thread(s)
I recently went from a GD TT to a competing brand 5th wheel. Not expecting the new company to be better or worse just wanted a change.
-
03-03-2021, 01:55 PM #20
- Join Date
- Sep 2020
- Location
- NE TEXAS
- Posts
- 47
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
I just switched from a 2018 Keystone Cougar and from what I have seen, my Reflection 340RDS is a much better quality product. The fit and finish is better, and so far I have had no significant issues.
Ultimately, it's just a trailer house (mobile home to be politically correct...) on wheels that takes a beating going down the road. I personally think quality in a manufacturing industry such as this is dependent on the crew that built it and the day it was built. Having friends that worked at the mobile home factories in Texas in the 80's I can tell you that quality suffered on Mondays with everyone hung over, Fridays with everyone thinking about getting off and going out, and Holidays when everyone was wishing they were not at work... I can't see this industry as being any different as fast as they are cranking them out.2021 Grand Design Reflection 340RDS
2020 Ram 3500 SRW Limited
Channging Battery Type?
Today, 01:22 AM in Electrical System and Wiring