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03-01-2021, 04:57 AM #11
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Paul Kuda
2020 Chevy 2500HD - Crew Cab, 6.6L Gas, Standard Bed
2021 GD Imagine 2800BH]
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03-01-2021, 06:08 AM #12
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Fixed it for you. That's scummy service in any circumstance.
Hope the liar gets his comeuppance. @GRIFFIN1 you should copy this to Grand Design's sales manager... GD doesn't spend much time here anymore.Last edited by boyscout; 03-01-2021 at 06:11 AM.
Mark - 2018 Solitude 310GK - 2017 F-350 diesel SRW short box - Pullrite Superglide hitch
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03-01-2021, 09:12 AM #13
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- May 2017
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- Texas Fulltimers
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Yup, same thing happened to us when we bought our Solitude, the big sell on extended warranty. At least they didn't lie to us, like about the spare tire, I would have called them on that. Our RV dealership has a really bad service dept, I would never take it back there for service and I told them so. Oh, I did write a long letter to GD telling them how bad the GD dealership service dept was when we had our Imagine bought from the same dealership. Their reply was "incredible"!
Its the same way with auto dealerships selling extended warranties. At least with the auto market you don't have to wait months for warranty service. In fact a lot of auto service depts in our old area are hurting for business, no takers, but that's because of their crazy parts prices and high service labor fees, and they lie just like the RV service departs. A RAM dealership wanted $1000 just for my first transmission fluid change, said only RAM fluid has to be used, told them to shove it and their lies!Steve & Tami Cass - Escapee's, FMCA Members, Texas Fulltimers Since July 2020
2019 Solitude 3350RL S-Class, 2018 Ram 3500 DRW, Laramie Longhorn, B&W Companion, Texas Class A Non-CDL Drivers License
Sharing the Fulltime Lifestyle - www.youtube.com/@tsrvadventures3219/videos, Nonprofit Channel
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03-01-2021, 09:29 AM #14
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Our first RV was a different brand and we bought it at a dealer near us. Our issue wasn't an extended warranty sell. It was the original one year included warranty that was not dealt with right. The gel coat on the front cap was cracked when we bought it but we didn't notice it until I had brought it home and was waxing it for the first time. We made an appointment, took it to the dealer and it was there for 2 months before I started getting upset. When I called an inquired about it, I was met with a snippy response and told they were waiting for authorization from the manufacturer to fix it. We went and got our RV so we could use it and 10 months later the manufacturer gave them the ok to fix it. I brought it back, they hired some fly by night fiberglass guy to repair it and he did a terrible job. Drips and waves in the gel coat, didn't remove the graphics just taped them off and sprayed around them. It was a mess. We traded that RV in on our GD 311BHS and would never set foot on that other dealers property again even if they were giving us 50% off! You're not alone in the RV dealer nightmare boat but I'm happy to say the dealer we bought our GD from is awesome. Very attentive and they do nice work when needed.
Last edited by RobWNY; 03-01-2021 at 09:31 AM.
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03-01-2021, 09:43 AM #15
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Real sorry to hear about the problems
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03-01-2021, 09:51 AM #16
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His comeuppance?
If he is making his dealership money which I guarantee he is they won’t care about anything negative and if they are selling lots of GD units GD won’t care
It is possible for a company to make more money from the F&I office than the sales floor
I spent my career in the auto sales field. I know
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
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03-01-2021, 12:04 PM #17
I agree with you, but we sometimes forget that the dealer is a "customer" of Grand Design. I doubt that GD frequently leans on a dealership to do one thing or another, because it's possible for that customer to drop the GD line. I'm sure they have competitive lines calling on them everyday trying to get business.
Correct me if I'm wrong, but I would assume the incentive for a dealer to be eager to do warranty work is good reimbursement and a RV line that sells well. If either is just run of the mill, the dealer will do as they wish. I don't see it that way in the automobile dealerships.2020 Reflection 273MK
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03-01-2021, 12:08 PM #18
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Most RV dealers are like skeevy Auto dealers. Very few operate their business like most reputable auto dealers. And like with anything, there's exceptions to the rule.
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03-01-2021, 01:51 PM #19
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OTOH...
- There are ways that GD can and does make impressions on dealers without "leaning" on them. The dealer we bought from is TERRIBLE on service, but a couple of times my calls to GD seemed to get stalled things inching ahead again,
- GD product lines still carry a "premium product" reputation with premium pricing that not all dealers would lightly drop, and
- It's apparent that many if not most dealers consider that warranty work interferes with other more profitable service work - they have plenty of service work. Whether or not they're underpaid by manufacturers to do warranty work is another discussion. However I'm certain that you're not confusing purchased third-party warranties being discussed in this thread with either especially-profitable work for the dealer or good service for the customer. They are sold by dealers simply because they are extremely profitable to sell. Look at the story above - the dishonest rep was still pushing the warranty after he'd discounted the price by 50%... both his boss's profit and his own spif from selling it were all that mattered to him.
Ex-car-salesmen and apologists for them need not pile on. IMO the OP's experience is one that deserves his and my criticism, especially the dishonesty he related. I've been around a bit and have heard the apologists many times before thanks, won't change my opinion. Look at my username; opportunistic liars wherever they appear are pond scum IMO.Mark - 2018 Solitude 310GK - 2017 F-350 diesel SRW short box - Pullrite Superglide hitch
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03-01-2021, 02:06 PM #20
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