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06-02-2021, 07:48 AM #31
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We still do not know the fate. It cannot be auctioned until we release the title.
Our insurance company is saying that part pricing is holding up the progress. So I have emailed GD,s service manager (Susan Bond) and asked for her intervention to see if insurance is telling the truth or if they are tap dancing. (I suspect the latter)
We did stop at the storage yard on our way to Ct last week to look for something that we thought we forgot to take and saw more damage than we noticed previously. When we lifted the sofa to retrieve a forgotten bottle of wine we saw damage that I doubt the estimated saw.
We also noted that whomever hauled the trailer forgot to take the entry step assembly.
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06-02-2021, 08:49 AM #32
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- Aug 2017
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- Litchfield, MN
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Frank & Jolynn Martin
Litchfield, MN
Mabel & Bailey, Golden Retriever Fur Kids
2019 RAM 3500 CTD, CC, LB, B&W Turnover Ball, AirLift 5000 Bags
2019 Solitude 3350RL S-Class, 4440# CCC, Reese 20K GooseBox, 8K EOH Disc brakes, RV Airflow, SoftStartRV, 2-206AH SOK batteries, Victron Multiplus II, Victron 30A DC2DC,790W of Solar, Flex Armor Roof, Blu Tech Water Filtration, BlazeCut Fire Suppression
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06-02-2021, 06:55 PM #33
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We’ll everybody said Susan’s bond was a go to person
GOWEVER I asked for her help to push along the parts pricing problem our insurance company said was holding them up.
She replied I am not parts so I can’t help
I replied to her “ you mean you can’t tech out to your counterpart in parts and say a word? That would be excellence in service.
I can’t believe what crap she said. W T F. She can’t make a call or walk down the hallway to her co worker?
Come on what crap is this? You all rave about customer service. NOTJay Leonard
New Port Richey, Fl
2022 Imagine 2600 RB, 2021 Ram 2500 CC Bighorn 6.7L Cummins
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06-02-2021, 06:57 PM #34
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06-02-2021, 09:31 PM #352019 GMC 3500 SRW Sierra Denali Duramax
2020 Reflection 315RLTS
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06-03-2021, 08:03 AM #36
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I disagree but that's ok we all have different views.
After I sent a "marginally scathing reply" she did offer to "get involved".
After all customer service is just that. It's not like I am asking for a lot just a call.Jay Leonard
New Port Richey, Fl
2022 Imagine 2600 RB, 2021 Ram 2500 CC Bighorn 6.7L Cummins
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06-03-2021, 08:12 AM #37
- Join Date
- Sep 2018
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- Woodstock
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You also said that the insurance company was likely “tip toeing” and parts lookup was unlikely the problem
Your anger should solely be directed at your insurance agent imo
Which dealer did your insurance contact for the estimate or are you assuming they are actually talking to corporate?
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
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06-04-2021, 08:16 AM #38
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06-04-2021, 08:34 AM #39
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I never said you assumed anything
Just using your words “I suspect the latter” referring to the insurance being the issue
Done with all this. GD is a great company with great customer service in areas that are important
Happy camping
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
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06-04-2021, 01:09 PM #40
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Done with all this.Jay Leonard
New Port Richey, Fl
2022 Imagine 2600 RB, 2021 Ram 2500 CC Bighorn 6.7L Cummins
Check those tires!
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