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Thread: Satellite and cable connection retrofit?

  1. #1
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    Satellite and cable connection retrofit?

    I would like to know about a possible retrofit for my Solitude 369RL sat & cable connection. Our unit has the single coax connection in the compartment. I saw another 369RL at my dealer today that was equipped with four (4) coax connections. They were labeled left to right - Living Room, Bedroom, Cable, and Pass Through Storage.

    It was a newer unit than ours with a unit number in the 1200 area - so I am guessing this is a change by Grand Design to improve the system - which was needed.

    Would love to have that kind of option as what I have does not work at all for our style of use. Many campgrounds we stay in have cable and we also like to use our Dish sat system - the single connection does not allow that to happen or to allow for sat feed to the bedroom.

    Any recommendation or help you can provide will be appreciated. My dealer (McClain's RV in Rockwall, Tx) said they would be willing to try to help solve this problem.

    Thanks in advance.
    Austin & Sarah

    2019 Imagine 2800BH #2879
    2013 F350 SRW CC FX4 6.5'
    50 gal. Transfer Flow replacement tank

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    Re: Satellite and cable connection retrofit?

    Hi Austin and Sarah (@austint513),

    I'm checking with our engineering department, and will let you know what I find out.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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    Re: Satellite and cable connection retrofit?

    Thanks Janice,
    Look forward to hearing from you. We certainly love our Grand Design Solitude 369RL but have not had the opportunity to use it much yet. We will try to make up for that in the near future.

    Austin
    Austin & Sarah

    2019 Imagine 2800BH #2879
    2013 F350 SRW CC FX4 6.5'
    50 gal. Transfer Flow replacement tank

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    Re: Satellite and cable connection retrofit?

    Hi Austin (@austint513),

    Good news! The satellite and cable retrofit you described can be performed aftermarket on the Solitude 369RL; however, it is customer pay (the aftermarket retrofit is not covered by your unit warranty). If you would like to proceed, Jerry McCarthy (our VP-Service Operations) has asked that either you or McClains RV contact our Customer Service department at (574) 825-8000 for information.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
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    - Google+: https://plus.google.com/113479014558069639097
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    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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    Re: Satellite and cable connection retrofit?

    Janice,

    Thank you for finding out the information and I am certainly glad to learn that the retrofit is possible. I will contact McClain's and give them the information and number to call.

    Certainly understand that this is not covered by warranty (since nothing is actually broken or not working), just wish it had been built like this to start with, but that is why things are changed on cars/trucks and rv's. Glad to see that it is now built this way.

    Thanks again for your help.

    Austin
    Austin & Sarah

    2019 Imagine 2800BH #2879
    2013 F350 SRW CC FX4 6.5'
    50 gal. Transfer Flow replacement tank

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    Re: Satellite and cable connection retrofit?

    Janice,
    Talked to Ryan at GDRV today and he was very helpful with addressing what needed to be done. He also answered another question I had regarding my front jacks.

    Certainly appreciate the prompt response and help that GDRV has provided. We feel that our decision to choose a Grand Design Solitude 369RL as our sixth RV was a good one and look forward to many years on camping. ;D

    Thanks again,

    Austin & Sarah
    Austin & Sarah

    2019 Imagine 2800BH #2879
    2013 F350 SRW CC FX4 6.5'
    50 gal. Transfer Flow replacement tank

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    Re: Satellite and cable connection retrofit?

    You are welcome

    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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