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Thread: Grand Design Customer Service

  1. #1
    Site Sponsor
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    Dec 2013
    North Palm Springs CA
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    Grand Design Customer Service

    We have had to deal directly with the manufacturer on some issues with our new Solitude since we are not located by our dealer.

    We would be remiss in not noting that we have never had customer service and/or technical support from anyone like we have received from Grand Design. They are extremely knowledgeable, helpful, responsive and call you back quickly. They really care about solving your issues.

    We would rate them an A+. In addition to the beautiful products they produce, their Customer Service is another good reason to buy a Grand Design product. We couldn't be happier with the dealings we have had with them.

  2. #2

    Re: Grand Design Customer Service

    Just something to note...We have had some issues with our 369rl since purchasing last May 2013, called the factory and turned out to be a pleasant experiance...Just wanted to comment when good things happen....

  3. #3
    Site Sponsor TucsonJim's Avatar
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    Feb 2014
    Tucson AZ
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    Re: Grand Design Customer Service

    Your posts are another reason I sleep well at night while we are waiting on delivery. And waiting... And waiting....
    Jim and Ginnie - Tucson Arizona
    2016 Ford F350 Diesel SRW
    2017 Grand Design 297 RSTS Travel Trailer
    16,457 Miles, 201 nights

  4. #4
    Site Sponsor Navigator's Avatar
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    Feb 2014
    Southern Ca.
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    Re: Grand Design Customer Service

    I called customer service recently and was pleasantly surprised with the courteous and helpful folks there.

    Kathy (Navigator)
    Jim and Kathy Marker - Ramona, Ca.
    2014 Solitude 369RL #1277 (AKA - "Tudee")
    2014 3500 Ram Laramie HD Dually Crew Cab 4x4 -6.7 Cummins with Aisin Tranny (AKA - "Big Foot")
    50 gal Transfer Flow Auxiliary Tank
    Curt Q24 Hitch
    2002 2500 Chevy LB HD Duramax Crew Cab- Retired
    EEZRV TPMS- Tire Pressure Monitoring System

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