We have had to deal directly with the manufacturer on some issues with our new Solitude since we are not located by our dealer.

We would be remiss in not noting that we have never had customer service and/or technical support from anyone like we have received from Grand Design. They are extremely knowledgeable, helpful, responsive and call you back quickly. They really care about solving your issues.

We would rate them an A+. In addition to the beautiful products they produce, their Customer Service is another good reason to buy a Grand Design product. We couldn't be happier with the dealings we have had with them.