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Thread: How to get info from factory

  1. #1
    flyboy
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    How to get info from factory

    I have tried to call and get busy signal each time I try 574-825-8000, I have tried calling a person named Scott and get voice mail no call back. I got Scott's name and # from my local dealer in Fort Worth TX after asking him questions he could not answer.
    I currently own sob and am interested in the GD toy hauler 355, I find it strange that there is so little response from the factory whom I assume is interested in selling their product?
    Any advice in how to get a response from GD would be appreciated…


  2. #2
    Manufacturer
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    Re: How to get info from factory

    Hi @flyboy,

    We apologize for your frustration. Our phone provider experienced an outage late yesterday afternoon. They have dispatched their repair crews; however, phone line repairs are still underway today and we are unable to receive inbound calls at this time. I will update this post when we are notified our phone service has been restored.

    In the meantime, may I respectfully ask you to send me a PM with your name and contact information? I'll forward it to Scott, and he will be happy to contact you directly to answer your questions regarding our Momentum 355TH. Thank you in advance.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    Manufacturer
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    Re: How to get info from factory

    Hi @flyboy,

    We were just notified our inbound calling is working again. Please feel free to call us at (574) 825-8000, or please send me a PM with your contact information and we will be glad to contact you. Thank you for your patience and understanding, and have a great weekend!

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  4. #4
    flyboy
    Guest

    Re: How to get info from factory

    I have receive a call back from Scott who was able to answer my questions with regards to the GD355. Unfortunately, the unit is about 4" to high to fit into my storage facility.
    I wish to thank Janice and Scott for their quick response.
    Bob

  5. #5
    BennyJR
    Guest

    Re: How to get info from factory

    [quote author=flyboy link=topic=405.msg2823#msg2823 date=1393077338]
    I have receive a call back from Scott who was able to answer my questions with regards to the GD355. Unfortunately, the unit is about 4" to high to fit into my storage facility.
    I wish to thank Janice and Scott for their quick response.
    Bob
    [/quote]

    Just let a little air out of the tires when you store it. hehehe

  6. #6
    Site Sponsor Kordog's Avatar
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    Re: How to get info from factory

    Flyboy, just about all fivers will be too tall, they all are about the 13.5' range, like POTUS stated let some air out to get it in the door..
    Korey SE WI
    2014 Denali 3500HD LML DRW 4wd FS Airbags 20k Reese
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    2013 Manitou SES VP 150hp Mercury 4 stroke
    Volunteer Firefighter Since 1997

  7. #7
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    Re: How to get info from factory

    All of the Solitudes are listed as 12'-11" on the GD spec page. The tallest Reflection (337RLS) is 12'4". Since you're only limited by 4", you'd be able to park a Reflection in there and have 3" to spare.

  8. #8
    CraigL
    Guest

    Re: How to get info from factory

    Flyboy,
    Stick with the best mfgr.....change storage!!...hope all works well for you

  9. #9
    cuttinchief
    Guest

    Re: How to get info from factory

    I noticed that the 12'11 does not have the 3 stars which indicate at top of AC. What is the height at the top of AC has anyone measured. My old 5ver was 13'3. I will measure when I get mine but was just wondering?

  10. #10
    Manufacturer
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    Re: How to get info from factory

    Hi @cuttinchief,

    Please contact Marc Hauser, the GM for our Solitude/Momentum products, directly for assistance. His email is [email protected].

    Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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