User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 6 of 6

Thread: under bed ottoman storage

  1. #1
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    under bed ottoman storage

    I noticed in the gallery for the 369 that the under bed ottoman drawer has 2 slide rails (upper and lower). Mine only has one on the lower and it fell apart. Our Solitude is currently in the shop for a few minor warranty repairs, one of which is that storage drawer. Should I be asking the shop to add the second rail for added support so the problem does not happen again or will GD tell the repair shop to make the modification when they do the repair?
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  2. #2
    Commercial Member
    Join Date
    Sep 2013
    Location
    PA
    Posts
    2,667
    Mentioned
    46 Post(s)
    Tagged
    0 Thread(s)
    The pictures are from the prototype rig.

    I haven't seen any come in with two glides per side.
    Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
    [email protected]
    2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!


    Previous- 2020 Reflection 150 Series 260RD (new owner is on this forum)
    It's here!! 2021 Reflection 310RLS

  3. #3
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by huntr70 View Post
    The pictures are from the prototype rig.

    I haven't seen any come in with two glides per side.

    The repair shop is going to replace the existing rails with a heavier, more robust set. Mine may have been an isolated failure but because of the size and weight of that particular drawer, we felt a beefier set is a good idea.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  4. #4
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
    Posts
    1,298
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Andy and Julie (@thompsons 369rl),

    Jerry McCarthy, our VP-Service Operations, has asked that you contact our Customer Service department at (574) 825-8000 directly. We would like to identify where your 2014 Solitude 369 RL (#104) is for service, so we can discuss directly with them. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Janice,

    The dealer already repaired the problem and we've had the rig back for a week. He installed new rails in the same location as the old ones but used a heavier duty rail set. Everything seems to be working fine now. I think the problem may have started at the very beginning. I remember when we first took delivery, I noticed the ottoman drawer was difficult to pull out. Thinking there might be an obstruction, I removed the drawer and discovered that the casters mounted to the under side of the drawer had fallen off. They were mounted with only 2 screws each and the screws ripped out. I re-mounted them using all 4 attach holes on each caster but the drawer never really worked right after that. Later I discovered the rails were damaged. I think it was a result of the caster issue. Anyway, we are all fixed now. I will call Jerry anyway to explain. Thank you for the reply.

    Andy
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  6. #6
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
    Posts
    1,298
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Andy and Julie (@thompsons 369rl),

    Okay, and thanks for the update! Please don't hesitate to contact us if we can be of future assistance.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

Similar Threads

  1. Installing gas shocks under bed storage
    By Sharie in forum Mods and DIY
    Replies: 27
    Last Post: 09-25-2018, 10:53 AM
  2. Under bed storage lights.
    By RRCKK2500HD in forum Electrical System and Wiring
    Replies: 6
    Last Post: 06-06-2017, 08:27 PM
  3. 337 under bed storage
    By G-Dad47 in forum General Discussion
    Replies: 3
    Last Post: 01-23-2017, 11:00 AM
  4. my storage under the bed has water in it!
    By NachoFirme in forum Exterior
    Replies: 9
    Last Post: 09-10-2016, 12:26 PM
  5. Removable ottoman
    By glockbabe in forum Interior
    Replies: 4
    Last Post: 11-17-2015, 09:03 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

DISCLAIMER:This website is not affiliated with or endorsed by Grand Design RV, LLC or any of its affiliates. This is an independent site.