User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 4 of 4

Thread: toilet issue

  1. #1
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Unhappy toilet issue

    My 369RL has a Thetford Aqua-Magic toilet. The pedal keeps coming off. I re installed it per the Thetford instructions but it works itself loose after only 3 or 4 flushes. Unfortunately, our warranty was up on March 26th. Any ideas on a fix or do I need to get a new pedal?
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  2. #2
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
    Posts
    1,297
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Andy & Julie (@thompsons 369rl),

    The best course of action would be to contact Thetford directly either via their "contact us" on their webpage (www.thetford.com) or by phone at 1-800-543-1219 (or 734-769-6000).

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by GDRV Customer Service View Post
    Hi Andy & Julie (@thompsons 369rl),

    The best course of action would be to contact Thetford directly either via their "contact us" on their webpage (www.thetford.com) or by phone at 1-800-543-1219 (or 734-769-6000).

    Best regards,
    ~ Janice
    Thank you, Janice. I contacted Thetford and they are sending me a new pedal. Hopefully that will fix the problem.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  4. #4
    Site Sponsor thompsons 369rl's Avatar
    Join Date
    Jan 2014
    Location
    Gig Harbor, Wa
    Posts
    469
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by thompsons 369rl View Post
    Thank you, Janice. I contacted Thetford and they are sending me a new pedal. Hopefully that will fix the problem.
    Update: Received the new pedal kit from Thetford. No charge. Installed it and all is well again. Thank you to Thetford for standing behind their product like GD stands behind theirs.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

Similar Threads

  1. Clog issue? Valve issue?
    By psyty4 in forum Plumbing and Water Systems
    Replies: 9
    Last Post: 07-12-2020, 09:51 PM
  2. Diesel Engine Battery Issue, GM Altenator non-issue
    By D2Reid in forum Tow Vehicles
    Replies: 7
    Last Post: 10-23-2017, 06:02 PM
  3. Slide issue? Door deadbolt issue
    By bosborn in forum Exterior
    Replies: 19
    Last Post: 08-11-2016, 10:39 AM
  4. Add a hand sprayer to toilet?
    By luckeyd1 in forum Plumbing and Water Systems
    Replies: 8
    Last Post: 10-11-2014, 04:12 AM
  5. Toilet seat broken
    By Bob8687 in forum General Tech Topics
    Replies: 1
    Last Post: 05-16-2014, 12:20 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

DISCLAIMER:This website is not affiliated with or endorsed by Grand Design RV, LLC or any of its affiliates. This is an independent site.