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Thread: toilet issue

  1. 04-07-2014, 08:36 PM #1
    thompsons 369rl
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    Unhappy toilet issue

    My 369RL has a Thetford Aqua-Magic toilet. The pedal keeps coming off. I re installed it per the Thetford instructions but it works itself loose after only 3 or 4 flushes. Unfortunately, our warranty was up on March 26th. Any ideas on a fix or do I need to get a new pedal?
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel
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  2. 04-10-2014, 02:19 PM #2
    GDRV Service
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    Hi Andy & Julie (@thompsons 369rl),

    The best course of action would be to contact Thetford directly either via their "contact us" on their webpage (www.thetford.com) or by phone at 1-800-543-1219 (or 734-769-6000).

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
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  3. 04-17-2014, 11:38 AM #3
    thompsons 369rl
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    Quote Originally Posted by GDRV Customer Service View Post
    Hi Andy & Julie (@thompsons 369rl),

    The best course of action would be to contact Thetford directly either via their "contact us" on their webpage (www.thetford.com) or by phone at 1-800-543-1219 (or 734-769-6000).

    Best regards,
    ~ Janice
    Thank you, Janice. I contacted Thetford and they are sending me a new pedal. Hopefully that will fix the problem.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel
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  4. 04-20-2014, 03:29 PM #4
    thompsons 369rl
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    Quote Originally Posted by thompsons 369rl View Post
    Thank you, Janice. I contacted Thetford and they are sending me a new pedal. Hopefully that will fix the problem.
    Update: Received the new pedal kit from Thetford. No charge. Installed it and all is well again. Thank you to Thetford for standing behind their product like GD stands behind theirs.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel
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