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  1. #1
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    First trip of the season

    First trip is in the books, I am happy to say everything worked as it should. The only issue we found is with our living room TV, the cable connection looks to be un hooked from the unit. How in the world do you get the connection back in its place. I have never saw such a problem, other than our ongoing issue with the living room entertainment center, I think everything will be OK.
    Steve and Schlonda- Virgie, Kentucky
    2017 Momentum 328M
    Morryde 8K Independent Suspension, Disk Brakes
    2021 GMC Denali 3500 SRW
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  2. #2
    Site Sponsor Renee's Avatar
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    Glazier, I'm glad y'all had a good first trip!

    Our Solitude has an access panel inside one of the entertainment center's cabinets. If the cover is removed, access can be gained to the electrical plugs, boxes, etc behind the TV/Fireplace cabinet. Do you see anything like that in the Reflection?
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  3. #3
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    The part that is messed up is on the coax cable. A small splice connector you screw the cable to has fallen out of the TV. I see no way of getting this screwed back in, I believe it is factory installed. I do believe fishing the wires will be a task as well.
    Steve and Schlonda- Virgie, Kentucky
    2017 Momentum 328M
    Morryde 8K Independent Suspension, Disk Brakes
    2021 GMC Denali 3500 SRW
    Airlift Wireless Air
    B&W Companion Slider

  4. #4
    Site Sponsor Renee's Avatar
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    Oh wow...you've got a problem for sure. You may need to give GD Service a call. You may also need to re-post this in the Tech section of this forum. I know Janice and Clay read the forums but sometimes they may miss something posted in the general sections.

    I pretty sure they faithfully view the Tech section! Good luck getting that fixed.
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  5. #5
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    Now is the time you check your dealer, I will see what they do about it first.
    Steve and Schlonda- Virgie, Kentucky
    2017 Momentum 328M
    Morryde 8K Independent Suspension, Disk Brakes
    2021 GMC Denali 3500 SRW
    Airlift Wireless Air
    B&W Companion Slider

  6. #6
    Site Sponsor Renee's Avatar
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    Let us know what happens...this could happen to any of us.
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  7. #7
    Site Team WhittleBurner's Avatar
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    Glad other than the TV you had a good outing. If I understand it right the connector fell out of the TV, which means it was never done correctly from the TV manufacture. Dealer should be able to swap the TV out for a new one under warranty.
    We had to have ours swapped but due to it not responding to the remote.
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
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    We're in trouble now, the dog are bloggin'!
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  8. #8
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    I am thinking a TV swap will fix it right up. I contacted my dealer yesterday with pictures, they are going to send them to Grand Design. Everything works perfect on my unit, I couldn't be happier with our choice in buying this Reflection.
    Steve and Schlonda- Virgie, Kentucky
    2017 Momentum 328M
    Morryde 8K Independent Suspension, Disk Brakes
    2021 GMC Denali 3500 SRW
    Airlift Wireless Air
    B&W Companion Slider

  9. #9
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    Just to follow up on this. My dealer sent me a new replacement TV, I sent the bad unit back. What more could you ask for? Great customer service from my dealer, I assume Grand Design will take care of them.
    Steve and Schlonda- Virgie, Kentucky
    2017 Momentum 328M
    Morryde 8K Independent Suspension, Disk Brakes
    2021 GMC Denali 3500 SRW
    Airlift Wireless Air
    B&W Companion Slider

  10. #10
    Site Sponsor Renee's Avatar
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    Thanks for the update Steve and Schlonda! Another example of excellent customer service
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

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