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Thread: Customer service

  1. #1
    Lukeysh714
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    Customer service

    GD customer service is best ever. Mae have had questions and a self inflicted problem. Jerry McCarthy and his team were outstanding in helping. Loyal customer forever.

  2. #2
    Site Sponsor Renee's Avatar
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    Thanks for sharing Luke....many of us have had the same great experience with either our dealers who handled the warranty issues for us, or direct contact with the GD Customer Service. Everyday, I'm glad I made the decision to purchase my Solitude!
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  3. #3
    Senior Member Kamper's Avatar
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    Got our Solitude at RV World of Georgia last September 2013. Grand Design and RV World of Georgia have been fabulous and gone out of their way to please us. 10 Stars for Customer Service for both companies. Grand Design's rep was on site when we purchased our unit and Ray Clark was the best. Thanks Ray!

    Johnny & Mary Sanford
    McDonough, GA 4 Now

  4. #4
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    I wish I'd purchased my Reflection at another dealership. I had great customer service during the purchase and my salesman and the finance team were great. But now that the sale is done, I have to constantly badger their service department for follow up work. I need service work done ASAP because I'm hitting the road for three months this summer, but I can't even get the courtesy of a service appointment.

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    Site Sponsor Steve and Cill's Avatar
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    Welcome to the forum Johnny and Mary!

  6. #6
    Senior Member dloase's Avatar
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    I feel your pain TucsonJim. We bought ours last year and the sales staff/finance team were great. However, the dealership doesn't even carry the GD line anymore and service from them is less than desired as you can figure. I'll have to do some shopping around to find anothe dealer and "hope" that they will support a unit sold by another dealer.
    David & Linda - Plainview, VA
    2008 3500HD CrewCab DRW
    2014 369RL #258
    2007 Solstice
    2008 TrailBlazer
    2016 Kia Sorento
    [SIGPIC][/SIGPIC]

  7. #7
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    Well, after multiple phone calls and emails since May 1st, we finally got a call this afternoon to let us know we can bring it in and drop it off. I'm making progress. If car dealerships treated their service customers like this, they'd go out of business fast. Unfortunately, there's not a lot of choice we have with our RVs unless we want to drive hundreds of miles.

    Jim

  8. #8
    Site Sponsor 2hams's Avatar
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    Dave and Linda - we bought from the dealer in Richmond and they have been great with us. They also hold campouts (open to anyone) every month.

    Kay

  9. #9
    Senior Member dloase's Avatar
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    Which dealership in Richmond? We bought from Mc******, but as stated they don't carry GD anymore. I know Dodd in Portsmouth is supposed to carry them, and Southern in Richmond.
    David & Linda - Plainview, VA
    2008 3500HD CrewCab DRW
    2014 369RL #258
    2007 Solstice
    2008 TrailBlazer
    2016 Kia Sorento
    [SIGPIC][/SIGPIC]

  10. #10
    Site Sponsor 2hams's Avatar
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    The dealer you bought from would not return our phone calls. Dodd was not yet a dealer. We bought from Southern and are happy with them. You can see their scheduled campouts on the website. We are going to the one in June just 5 miles from a BBQ competition in Winchester.

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