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  1. 04-18-2014, 10:17 PM #1
    Kordog
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    Garage door locking arm contact pads

    I contacted GD on April 11th about the drivers side garage door latch arm missing little black round plastic 'bumpers'. I was told to e-mail GD and I did, I never heard back!! So please get back to me GD!!
    Korey SE WI
    2014 Denali 3500HD LML DRW 4wd FS Airbags 20k Reese
    2014 Momentum 385TH #1396
    2013 Manitou SES VP 150hp Mercury 4 stroke
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  2. 04-21-2014, 07:40 PM #2
    Bill Fenech
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    Hi Kordog

    I'm not sure why you have not received a response to your e mail from us. I'm not sure what happened. Sorry about that. That is definitely NOT how we operate. You will receive a call or e mail tomorrow.

    Regards,

    Bill Fenech
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  3. 04-28-2014, 11:26 AM #3
    GDRV Service
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    Quote Originally Posted by Kordog View Post
    I contacted GD on April 11th about the drivers side garage door latch arm missing little black round plastic 'bumpers'. I was told to e-mail GD and I did, I never heard back!! So please get back to me GD!!
    Hi Korey (@Kordog),

    It was good talking with you last week... And thanks for sending me a PM yesterday letting me know you received the plastic "bumpers." Again, our apologies for not responding to your email. We still do not show receiving it here, so if you find you did send it to the right email address please let me know and I'll forward that to our IT department to have checked out.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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