Atwood refrigerator noise?

[Bill Fenech]

Hi Tucsontravelor

Did you get a call back from customer service?

Bill Fenech

[Tucsontraveler]

I did not receive a call back. I had to call them. I was told by the tech that he would give me the precise location of the fan---but haven't heard back. So I called Atwood and my husband experimented and after some tricky maneuvering was able to remove the fan. He will attempt to connect the new fan as soon as the heat of the day dissipates. The Atwood rep told us the wrong connection for the new fan so my husband had to modify it. What should have been an easy fix has become complicated. I will report the results tomorrow. I'm hoping the fan noise will be gone.

[Bill Fenech]

Now I understand a little better. I thought you were referring to Grand Design Customer Service not calling you back. I would have been able to get that handled quickly. Regarding Atwood, is there anything we can do help the situation?

Regards,

Bill

[Tucsontraveler]

Bill, Are you with Grand Design? I was referring to GD not calling me back----I still haven't heard back. My husband believes he solved the problem but he did it on his own. The design of the vent on the outside of the slide should be modified. The frig fan should be readily accessible and it is not. Those fans fail and get dirt in the ball bearings which can cause noise. I would be happy to discuss this with you. Atwood called me back when I first contacted them----but when we were up on a ladder and needed their help they didn't call back either.

Thanks

[LostinCanada]

Bill, Are you with Grand Design? I was referring to GD not calling me back----I still haven't heard back. My husband believes he solved the problem but he did it on his own. The design of the vent on the outside of the slide should be modified. The frig fan should be readily accessible and it is not. Those fans fail and get dirt in the ball bearings which can cause noise. I would be happy to discuss this with you. Atwood called me back when I first contacted them----but when we were up on a ladder and needed their help they didn't call back either.

Thanks

FYI,,, Bill Fenech, one of the three owners of Grand Design, you are talking to the top! And what a great job they are doing!

[Tucsontraveler]

Thanks for letting me know----I hope I get to talk with him.

[Bill Fenech]

Hi Tucson travelor

I'm so sorry about that. I misread your post (twice). First off, I can have customer service call you if you still need help and I apologize you did not get a return call. Secondly, you can send me your contact information and I will call you if you want to talk. Please thank your husband for solving the problem.

Regards,

Bill

[ACDW-Ottawa]

I did not receive a call back. I had to call them. I was told by the tech that he would give me the precise location of the fan---but haven't heard back. So I called Atwood and my husband experimented and after some tricky maneuvering was able to remove the fan. He will attempt to connect the new fan as soon as the heat of the day dissipates. The Atwood rep told us the wrong connection for the new fan so my husband had to modify it. What should have been an easy fix has become complicated. I will report the results tomorrow. I'm hoping the fan noise will be gone.

Hi Tucsontravelor.

Happy to hear you fixed your fridge. FYI, Bill Fenech helped me with my trailer so make sure to call him if you need help. He is easy to talk to and really cares about his clients and his company.

I was wondering how I would have to fix my fridge if I had that problem. I have a Norcold fridge installed in the slide-out in my Solitude with 2 fans located somewhere near the bottom exhaust port. I'm not sure if they are readily accessible from the bottom port or the fridge would need to be pulled to service them. The 2 fans are near the bottom of the picture I attached. I took it looking down behind the fridge from the upper exhaust port. What does yours look like?

Happy travels!

Attachment 764

[PS_Diesel]

Bill, Are you with Grand Design? I was referring to GD not calling me back----I still haven't heard back. My husband believes he solved the problem but he did it on his own. The design of the vent on the outside of the slide should be modified. The frig fan should be readily accessible and it is not. Those fans fail and get dirt in the ball bearings which can cause noise. I would be happy to discuss this with you. Atwood called me back when I first contacted them----but when we were up on a ladder and needed their help they didn't call back either.

Thanks

Tucsontravelor, could you provide more details on your fix please. Dealer just tells me it's normal. Did you replace with a fan that was quiet? Did you have the load propane howl when the water heater lights on propane?

Thanks for any info

[Tucsontraveler]

Hi everyone, I am not getting notified when someone responds to my post----so I apologize for not answering your questions. The frig is still not fixed but we may have a solution. I have a call into Bill Fenech and am waiting to hear back. As soon as I have more information I will post it. But feel free to contact me at mirdc50 @ gmail .com I put in spaces in my email address to prevent spam----just eliminate the spaces in my email address.

Thanks,
Miriam