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Thread: slides 1 &2

  1. #1
    jamesm
    Guest

    slides 1 &2

    janice told me to contact customer service with my name tel# and vin #. that done i am still waiting for a reply as to how to fix problem. I am happy with my reflection and don't want to damage the interior trim by continually pulling on them to close the slides.

  2. #2
    Manufacturer
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    Quote Originally Posted by jamesm View Post
    janice told me to contact customer service with my name tel# and vin #. that done i am still waiting for a reply as to how to fix problem. I am happy with my reflection and don't want to damage the interior trim by continually pulling on them to close the slides.
    Hi @jamesm,

    Ryan Prough, our Warranty Manager, has asked that you send me a private message (PM) with your name, 17-digit VIN and phone number... so he can call you back. Thanks in advance!

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    jamesm
    Guest
    somethings missing in customer service . i have supplied the info twice before..
    here it is again
    james

    thanks again for any help to this problem
    jamesm


    James, I took out the personal information.

    Steve
    Moderator
    Last edited by Steve and Cill; 05-07-2014 at 03:39 PM.

  4. #4
    Manufacturer
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    Quote Originally Posted by jamesm View Post
    somethings missing in customer service . i have supplied the info twice before..
    here it is again
    james * m****** ********** vin# 573**************

    thanks again for any help to this problem
    jamesm
    @jamesm,

    We apologize for not meeting your expectations... Thank you for the information, you should be hearing from us shortly.

    On a personal note, may I respectfully ask you to edit your post (above) and delete your personal contact information from it? To help maintain your on-line privacy, I would prefer receiving all personal contact information via a private message (PM). I've attached the photos below for anyone who was unaware PM'ing was available on the forum.

    Click image for larger version. 

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    Click image for larger version. 

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ID:	502

    Best regards,
    ~ Janice

    Update: If you call in, and are transferred into voice mail please leave a message with your name, 17-digit VIN and a phone number where you can be reached. If you hang up without leaving a voice mail message, our phone system will not forward your phone number to us (and you will not receive a call back). Thank you in advance for your patience and understanding.
    Last edited by GDRV Service; 05-07-2014 at 03:31 PM.
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    Manufacturer
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    Hi James

    Sorry about your need to make two requests for us to contact you.

    Have you now been contacted?

    Bill Fenech

  6. #6
    jamesm
    Guest
    yes i have thank you

  7. #7
    Manufacturer
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    You're welcome!

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