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Thread: Front cap fading, cracking, and bubbling

  1. #1
    sjegee1
    Guest

    Question Front cap fading, cracking, and bubbling

    I am very concerned about the front cap on our Solitude 369. During our travels, we stopped by our dealership to show them a few issues, so they could submit them for warranty, and then tell us when the parts come in. I showed the Service Manager the fading and cracking and then he noticed the bubbles in the front cap in multiple places. The photographer for the service dept was off that day, so they asked me to try to get some photos of the issues. Well, that is not working out, the shiny areas just reflect the clouds in the sky or me. I got a couple, but the bubbles are difficult to photograph. We also have a crack on the front facing area under the front cap, where the front storage door is. The crack starts on the left, goes to the light switch, continues on after the switch goes to the door, then starts back up on the other side of the door and goes all the way to the right. It looks like a seam of some sort. There are a few areas that have an extra feathering of cracks. Kinda scared about this now, why would this be cracking? I can run my fingernail across it and feel the crack.

    The photos:
    The third photo, zoom in on the curve,see the cracks, the fading is showing in it too, that's not clouds to the right of the cracks. The clouds are in the very top....(this is the side of the front cap, but it turned sideways when I uploaded it)

    The second photo shows a crack line like a seam from left to right, this is to the right of the storage area.

    The first photo, zoom in on the light switch, see the crack on the left and right of the light switch.

    How will these get repaired if the photos don't show all the issues very well? And what is wrong with our fifth wheel?

    Thanks, Jeanette
    Attached Thumbnails Attached Thumbnails image.jpg   image.jpg   image.jpg  

  2. #2
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    Our cap has had cracks on the curb side, and I believe has faded paint as well. The service department doesn't see the fading, so we're going to hold on that one now. I had the paint repaired, and it's cracked again. I'm not sure what's going on. It's in getting repaired for that again and a few other issues.
    Ct..
    Chris Tretta
    Albuquerque, NM

    2013 Ram 3500 Megacab 4x4 6.7L Cummins
    2019 Grand Design 385GK
    2014 Grand Design 369RL - Sold
    Class A CDL, Doubles/Triples, Hazmat and Tanker endorsements


  3. #3
    Manufacturer
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    Bristol & Middlebury, Indiana
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    Quote Originally Posted by sjegee1 View Post
    I am very concerned about the front cap on our Solitude 369. During our travels, we stopped by our dealership to show them a few issues, so they could submit them for warranty, and then tell us when the parts come in. I showed the Service Manager the fading and cracking and then he noticed the bubbles in the front cap in multiple places. The photographer for the service dept was off that day, so they asked me to try to get some photos of the issues. Well, that is not working out, the shiny areas just reflect the clouds in the sky or me. I got a couple, but the bubbles are difficult to photograph. We also have a crack on the front facing area under the front cap, where the front storage door is. The crack starts on the left, goes to the light switch, continues on after the switch goes to the door, then starts back up on the other side of the door and goes all the way to the right. It looks like a seam of some sort. There are a few areas that have an extra feathering of cracks. Kinda scared about this now, why would this be cracking? I can run my fingernail across it and feel the crack.

    The photos:
    The third photo, zoom in on the curve,see the cracks, the fading is showing in it too, that's not clouds to the right of the cracks. The clouds are in the very top....(this is the side of the front cap, but it turned sideways when I uploaded it)

    The second photo shows a crack line like a seam from left to right, this is to the right of the storage area.

    The first photo, zoom in on the light switch, see the crack on the left and right of the light switch.

    How will these get repaired if the photos don't show all the issues very well? And what is wrong with our fifth wheel?

    Thanks, Jeanette
    Hi Jeanette (@sjegee1),

    Jerry McCarthy, our VP-Service Operations, has asked that you call us at (574) 825-8000 to discuss your concerns (or send me a private message (PM) with your phone number and 17-digit VIN, and we will contact you). Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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