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  1. #1
    Site Sponsor Steve and Cill's Avatar
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    Sep 2013
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    Love Grand Design!

    We took our Solitude 369RL in to our dealer (Dandy RV) for warranty work a couple or three weeks ago. There were only a few things that had to be repaired, but one of them was a dining room chair. I was sitting in it when we were camping last and the back, were it is attached to the uprights, broke through the wood.

    I thought maybe it could be repaired or even replaced. When we picked up "Good Times" this morning, there were 4 brand new dining room chairs in the camper. Since the company had changed the fabric pattern, Grand Design replaced all 4 chairs. I know that was the right thing to do, since I didn't have anything to do with the fabric pattern change, but there were no questions asked, no hassle, and no fighting with a factory Rep to get this approved through warranty. Things like this just don't happen anymore.

    Thank you Grand Design, you have a customer for life!

    BTW: Have I ever told you guys, "We love our Solitude"!

  2. #2
    Site Sponsor Renee's Avatar
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    Sep 2013
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    Love mine too!
    and thanks Steve for sharing. Grand Design's customer service is definitely tops!
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  3. #3
    Seasoned Camper mtpocket's Avatar
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    May 2014
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    That is the way it should be. As you said the loyalty that builds cant be underestimated. Thanks for posting the positive which makes me feel much better with a new trailer on the way.
    Chris and Debbie
    St. Charles County, MO
    2007 Dodge Ram Cummins DRW
    2015 369RL Solitude

  4. #4
    Site Sponsor thompsons 369rl's Avatar
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    Jan 2014
    Gig Harbor, Wa
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    Amen to that! We have nothing but praise for GD customer service.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

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