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Thread: Love Grand Design!
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05-12-2014, 03:11 PM #1
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Love Grand Design!
We took our Solitude 369RL in to our dealer (Dandy RV) for warranty work a couple or three weeks ago. There were only a few things that had to be repaired, but one of them was a dining room chair. I was sitting in it when we were camping last and the back, were it is attached to the uprights, broke through the wood.
I thought maybe it could be repaired or even replaced. When we picked up "Good Times" this morning, there were 4 brand new dining room chairs in the camper. Since the company had changed the fabric pattern, Grand Design replaced all 4 chairs. I know that was the right thing to do, since I didn't have anything to do with the fabric pattern change, but there were no questions asked, no hassle, and no fighting with a factory Rep to get this approved through warranty. Things like this just don't happen anymore.
Thank you Grand Design, you have a customer for life!
BTW: Have I ever told you guys, "We love our Solitude"!
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05-12-2014, 04:57 PM #2
Love mine too!
and thanks Steve for sharing. Grand Design's customer service is definitely tops!Renee & Bill -- Central Louisiana
2014 Solitude 305RE #404
2007 F250
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05-12-2014, 04:59 PM #3
That is the way it should be. As you said the loyalty that builds cant be underestimated. Thanks for posting the positive which makes me feel much better with a new trailer on the way.
Chris and Debbie
St. Charles County, MO
2007 Dodge Ram Cummins DRW
2015 369RL Solitude
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05-13-2014, 05:07 PM #4
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Amen to that! We have nothing but praise for GD customer service.
Andy & Julie
Gig Harbor, Wa
2014 Solitude 369RL S/N 104
2012 F350 SWR 4x4 CC 6.7 Diesel
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