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Thread: Well Played GD, well played.
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05-27-2014, 01:57 PM #1
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Well Played GD, well played.
Just got home from doing some errands for our upcoming 6 month road trip. Noticed a small packing envelope in the mailbox from Grand Design. Curious as to what it was, I opened the envelope curbside. To my surprise, a blue thumb drive slid from the package. A note inside thanked me for the RV purchase and an explanation that the drive contained a GD owners manual and Lippert Towable RV Master Manuel.
In an age of "nickle-and-diming" a customer to death, GD chose to send these out Gratis. Granted, it is a small gesture but one that is very much appreciated.... wish more companies wanted customers for life.
Cheers!Dean and Cindy
2014 337 RLS
Firestone Ride - Rite Airbags
Ford F-250 6.7 Diesel
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