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Thread: USB charger not working

  1. #1
    Site Sponsor laffman's Avatar
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    USB charger not working

    So I finally found something in my Solitude that doesn't work. In the under cabinet charging center, the USB charger isn't working. The cigarette lighter jack works, but not the USB. Anyone else have this issue? If so and it's fixed, what was the issue? Haven't taken it apart yet, but I'm suspecting a lose wire.
    Tim
    2014 Solitude 369RL #1195
    2011 Chevy Silverado K3500HD Long Bed DRW
    2010 Jeep Wrangler Islander
    1990 Jeep Wrangler Laredo
    1982 Jeep CJ-8 Scrambler

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    Site Sponsor Sandi's Avatar
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    Quote Originally Posted by laffman View Post
    So I finally found something in my Solitude that doesn't work. In the under cabinet charging center, the USB charger isn't working. The cigarette lighter jack works, but not the USB. Anyone else have this issue? If so and it's fixed, what was the issue? Haven't taken it apart yet, but I'm suspecting a lose wire.
    We have exactly the same issue so I suspect there is a trick here that we are missing!! Someone out there will have a solution!!
    Allen and Sandi-Lexington, KY
    Home of fast horses and beautiful women!
    2015 Chevrolet Duramax 4 x 4 3500 HD LTZ
    2014 Solitude 369 RL-Oct. 2014
    2016 Momentum 376 TH-April 2016

  3. #3
    tgalley
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    I have the same issue in my 379FL.

  4. #4
    Manufacturer
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    Quote Originally Posted by laffman View Post
    So I finally found something in my Solitude that doesn't work. In the under cabinet charging center, the USB charger isn't working. The cigarette lighter jack works, but not the USB. Anyone else have this issue? If so and it's fixed, what was the issue? Haven't taken it apart yet, but I'm suspecting a lose wire.
    Hi Tim (@laffman), Allen and Sandi (@Sandi), and @tgalley,

    Most likely this is an internal component failure. Changing out the part is fairly easy... please call our Customer Service team at (574) 825-9679 or send me a PM with your 17-digit VIN, and contact information (name, shipping address, phone number) and we can get a replacement shipped out ASAP (along with a call tag to get the defective part back).

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
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    Also, what are you charging with the USB connection? I don't believe it has enough to power to charge an iPad but does have enough for an iPhone. I imagine Grand Design can answer the question as to whether those USB outlets were designed to put out enough power to charge an iPad and if it is suppose to, then I guess I have a defective one.

    -Scott
    Scott and Lois-South Jordan, UT
    2014 Solitude 379FL #1467
    2011 F350 Crew Cab

  6. #6
    RetArmyMSG
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    I thought it was just me. I've only tried it a few times...the blue light is on but it wont charge anything. We are taking it out for a full week trip next week and I'll try again. If it doesn't work I'll be giving customer service a call.

  7. #7
    Site Sponsor laffman's Avatar
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    Janice,

    Thank you. I'll PM you with my information.
    Tim
    2014 Solitude 369RL #1195
    2011 Chevy Silverado K3500HD Long Bed DRW
    2010 Jeep Wrangler Islander
    1990 Jeep Wrangler Laredo
    1982 Jeep CJ-8 Scrambler

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    Site Sponsor Steve and Cill's Avatar
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    Checked ours this weekend and the light is on and it charged my iPhone without any problems.

  9. #9
    Manufacturer
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    Quote Originally Posted by Stuts View Post
    Also, what are you charging with the USB connection? I don't believe it has enough to power to charge an iPad but does have enough for an iPhone. I imagine Grand Design can answer the question as to whether those USB outlets were designed to put out enough power to charge an iPad and if it is suppose to, then I guess I have a defective one.

    -Scott
    Hi Scott (@Stuts),

    The station is capable of charging an iPad. It will just take longer than charging an iPhone. The length of time will vary depending on the battery state of your device when plugged in.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
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    - Website: www.granddesignrv.com

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    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  10. #10
    New Member
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    Thanks Janice for the response. I specifically plugged in my iPad to the USB outlet and it said "Not Charging". I'm not sure whether that means I have a defective outlet but it does charge my iPhone. The iPad was an iPad Air.

    -Scott
    Scott and Lois-South Jordan, UT
    2014 Solitude 379FL #1467
    2011 F350 Crew Cab

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