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Thread: USB charger not working
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05-28-2014, 06:04 AM #1
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USB charger not working
So I finally found something in my Solitude that doesn't work. In the under cabinet charging center, the USB charger isn't working. The cigarette lighter jack works, but not the USB. Anyone else have this issue? If so and it's fixed, what was the issue? Haven't taken it apart yet, but I'm suspecting a lose wire.
Tim
2014 Solitude 369RL #1195
2015 Ford F-350 Lariat Long Bed DRW
2010 Jeep Wrangler Islander
1990 Jeep Wrangler Laredo
1982 Jeep CJ-8 Scrambler
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05-28-2014, 06:46 AM #2
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Allen and Sandi-Lexington, KY
Home of fast horses and beautiful women!
2015 Chevrolet Duramax 4 x 4 3500 HD LTZ
2014 Solitude 369 RL-Oct. 2014
2016 Momentum 376 TH-April 2016
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05-28-2014, 11:03 AM #3tgalleyGuest
I have the same issue in my 379FL.
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05-30-2014, 02:06 PM #4
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Hi Tim (@laffman), Allen and Sandi (@Sandi), and @tgalley,
Most likely this is an internal component failure. Changing out the part is fairly easy... please call our Customer Service team at (574) 825-9679 or send me a PM with your 17-digit VIN, and contact information (name, shipping address, phone number) and we can get a replacement shipped out ASAP (along with a call tag to get the defective part back).
Best regards,
~ JaniceMailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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05-30-2014, 09:51 PM #5
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Also, what are you charging with the USB connection? I don't believe it has enough to power to charge an iPad but does have enough for an iPhone. I imagine Grand Design can answer the question as to whether those USB outlets were designed to put out enough power to charge an iPad and if it is suppose to, then I guess I have a defective one.
-ScottScott and Lois-South Jordan, UT
2014 Solitude 379FL #1467
2011 F350 Crew Cab
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06-01-2014, 03:42 PM #6RetArmyMSGGuest
I thought it was just me. I've only tried it a few times...the blue light is on but it wont charge anything. We are taking it out for a full week trip next week and I'll try again. If it doesn't work I'll be giving customer service a call.
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06-02-2014, 09:13 AM #7
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Janice,
Thank you. I'll PM you with my information.Tim
2014 Solitude 369RL #1195
2015 Ford F-350 Lariat Long Bed DRW
2010 Jeep Wrangler Islander
1990 Jeep Wrangler Laredo
1982 Jeep CJ-8 Scrambler
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06-02-2014, 12:11 PM #8
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Checked ours this weekend and the light is on and it charged my iPhone without any problems.
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06-02-2014, 03:08 PM #9
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Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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06-02-2014, 05:28 PM #10
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Thanks Janice for the response. I specifically plugged in my iPad to the USB outlet and it said "Not Charging". I'm not sure whether that means I have a defective outlet but it does charge my iPhone. The iPad was an iPad Air.
-ScottScott and Lois-South Jordan, UT
2014 Solitude 379FL #1467
2011 F350 Crew Cab
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