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Thread: calls from Grand Design

  1. #1
    Senior Member Eaglehead's Avatar
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    calls from Grand Design

    Has anyone else received a personal phone call from the GM (or anyone else )at Grand Design welcoming you and thanking you for your purchase? I would really like a head count , Thanks

  2. #2
    Site Sponsor country957's Avatar
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    I have never heard from GD or the dealer I purchased it from.
    Gary & Marie Rochester MN
    Nikki (Boston terrier)
    2014 Momentum 385TH
    2005 Ram 3500 5.9 diesel dually

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    Site Sponsor Justaguy's Avatar
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    Nope. Me either.
    Dean and Cindy
    2014 337 RLS
    Firestone Ride - Rite Airbags
    Ford F-250 6.7 Diesel

  4. #4
    Site Sponsor
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    No, not even a letter from dealer or GD.
    Julie and Kevin - Waterloo, IA
    2015 F-350 6.7L Lariat 4x4 SC, Edge Evolution CTS, B&W Companion.
    2015 337RLS

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    Site Sponsor thompsons 369rl's Avatar
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    Quote Originally Posted by Eaglehead View Post
    Has anyone else received a personal phone call from the GM (or anyone else )at Grand Design welcoming you and thanking you for your purchase? I would really like a head count , Thanks
    No! And I am just sooooo mad about it
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  6. #6
    Site Sponsor dchrist1733's Avatar
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    I did receive a call from my dealer asking me how my trip went going home with my new unit. I did not receive anything from Grand Design except a letter when they sent me my owners manual.

    Debby - Stafford, Virginia
    2017 Grand Design Solitude ST374TH
    2012 GMC Denali 3500HD DRW

  7. #7
    Senior Member Kamper's Avatar
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    No calls for me either.
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  8. #8
    Senior Member mtpocket's Avatar
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    No calls from GD. Thank you received from dealer and salesman within one week. I am not holding my breath waiting for a call from GD. I really didn't expect one?

    Just curious Eaglehead, why are you asking?

    I will say I bought a new Harley last year and had a thank you note from Harley within one week thanking me.
    Chris and Debbie
    St. Charles County, MO
    2007 Dodge Ram Cummins DRW
    2015 369RL Solitude

  9. #9
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    Did you get a call Eaglehead? We did not receive a call from GD regarding our purchase nor did we expect one. We purchased a new Truck at the same time and didn't get a call from Chevrolet and purchased a new Jeep last month and didn't receive a call from Chrysler. However, we did get a call in regard to a cabinet door for the bathroom and they shipped one free of charge the next day and got a call when our convection-microwave started working on its own and they shipped that the same day. So far, when we've needed them, they have been there! Hope that type of service continues.
    Jeff & Cathy K - Dayton, NV
    2017 Grand Design Solitude 384GK #TBD
    2016 GMC Sierra Denali 3500HD 4x4 SRW

  10. #10
    Senior Member mageorge's Avatar
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    Got a thank you note from GD with jump drive that has the Manual. But not really expecting more - customer service should come from well trained dealerships. Should be a standard that GD builds into their dealer network agreement.
    Mike & Debbie
    Hot Springs, Ar
    2014 Ram 2500 4x4 Short Bed Diesel
    B&W Companion 5th Wheel Hitch
    2014 Reflection 303 (#405)

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