Beware the dead bolt

[WhittleBurner]

We are Camping at our fav local campground. Gary had to leave this morning before I got up. He locked the door behind him. I wake and go to let the dogs out and I'm STUCK, LOCKED IN. No way out, and 3dogs who haven't gone out to pee yet. can't even relate the anger I had at that point. Can't even climb out a window because I have a cast on that limits my movement and could not open a freaking window

I called the dealer, they talked me through dismantling the lock to get me out, needless to say the trailer is going in next week when we get home to have a lock installed. Id love a whole new assembly, not just a tumbler. Have very little confidence with it at the moment.
Be very careful with these door locks, all this before I had my first cup of coffee.

Grand design, I'm not the first one that has had issues with these locks I hope you have changed vendors for future customers. This was not my best morning to say the least.

Marcy

[mtpocket]

Thats scary. Thank goodness it was just the dogs that needed out and it wasnt an emergency! The poor dogs will eventually do what they got to do. Locked out is bad enough. Locked in is as bad as it gets.

[WhittleBurner]

being locked in really was not a pleasant experience, given many different scenarios it could have been very dangerous. I'm just lucky I had one good hand to work with and I knew where the screw driver was. Well be sure to always have an assortment of tools INSIDE the trailer, not stashed in the basement where they do no good if you get locked in.
This will stick with me for a while

[Justaguy]

Thread Search -- Lock Recall

[GDRV Service]

We are Camping at our fav local campground. Gary had to leave this morning before I got up. He locked the door behind him. I wake and go to let the dogs out and I'm STUCK, LOCKED IN. No way out, and 3dogs who haven't gone out to pee yet. can't even relate the anger I had at that point. Can't even climb out a window because I have a cast on that limits my movement and could not open a freaking window

I called the dealer, they talked me through dismantling the lock to get me out, needless to say the trailer is going in next week when we get home to have a lock installed. Id love a whole new assembly, not just a tumbler. Have very little confidence with it at the moment.
Be very careful with these door locks, all this before I had my first cup of coffee.

Grand design, I'm not the first one that has had issues with these locks I hope you have changed vendors for future customers. This was not my best morning to say the least.

Marcy

Hi Marcy & Gary (@WhittleBurner),

We apologize for your experience, and certainly understand the significance of this issue. We will contact our supplier and investigate this concern.

Best regards,
~ Janice

[WhittleBurner]

Thread Search -- Lock Recall

Thanks, I'm aware of the recall. All the numbers match but the manufacture does not if I recall correctly. I'm sure that those tumblers are all from the same source. Either way the dealer is getting the trailer next week when we return home to replace the tumblers under warranty. Right now I have the dead bolt removed and stuck in a drawer so we can't lock the door while we sleep. Any one who dares can come in and meet my 2 Aussie who take protecting their people as a serious job

[Timon0x31]

I'd call GD and verify if the recall effects your lock plus let them know it's happening.

The failure of the lock cylinder should NEVER keep you from opening the door from the inside. Think about your house deadbolt. Even if you hold the key in place the lock can still be opened from the inside.

If the lock is designed in such a way that a jammed lock cylinder does keep you from opening the door from the inside that is a liability that goes even past the warrantee period.

If someone was locked in during a fire and was seriously injured or died this could cost the lock manufacture and possibly even GD millions of dollars even if it's out of warrantee because it's a manufacture design defect that effects life and safety.

BTW, I'm not saying that GD has a problem just that the manufacture of the lockset may have one but GD could end up being the one with the deeper pockets.

The real problem is why someone cannot make a better lock set for RVs

[Renee]

I'm so sorry to hear this happened to you Marcy. That had to be a very scary experience.
Does anyone know if the key-less entry locks stop this type of problem. So far we've not had any problems with ours locking us inside the camper.
From the outside the lock feels "stuck" many times, but after struggling with it for a few minutes, it will pop open.

[LBnM]

Hi Marcy & Gary (@WhittleBurner),

We apologize for your experience, and certainly understand the significance of this issue. We will contact our supplier and investigate this concern.

Best regards,
~ Janice

http://www.mygrandrv.com/for...-Shakeout-trip February

"FYI:

I just sent an e mail to our entry door supplier and to several Grand Design Managers about the dead bolt problems.

Thanks for the input,

Bill Fenech "