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Thread: Front Cap Fade

  1. #1
    New Member Toddly's Avatar
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    Question Front Cap Fade

    Has anyone had this happen to their Solitude?
    There is an arch shaped paint fade at the top of our front cap. I first noticed it Oct. 2013, but I thought it was just an accent over the logo that I had never noticed before. It has now gotten worse. I got a ladder and checked it out. The pigment seems to be fading. It is smooth to the touch and NOT peeling.
    I sent the attached pictures to my dealer and he said he would forward them to GD. Bad thing is I am just two weeks out of warranty! But I feel since this started during the warranty period, it should be covered.
    I'm waiting to hear from the dealer but wondered if anyone else had this issue? The bright spot is the sun reflection.

    Click image for larger version. 

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    Todd and Stephanie - Tacoma, WA
    2014 Solitude 369RL #383
    2015 Chevy Silverado Duramax 3500HD

    [SIGPIC][/SIGPIC]

  2. #2
    Site Sponsor thompsons 369rl's Avatar
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    I think I saw one other person post with a similar issue. You can do a search on "fading paint". I would hope that GD will take care of the problem since you are only 2 weeks out of warranty. Good luck.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  3. #3
    Timon0x31
    Guest
    I would expect GD to address the issue even a few months out of warranty since it's most likely a manufacturing defect they would want to research. They would then go back to their supplier who I suspect has an issue that needs to be addressed.

  4. #4
    Rizzles
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    We have two faded spots on the cap that were pointed out by our dealer on delivery. GD was contacted who in turn put us in contact with the paint shop that GD sub contracts with. We are still working with them to have the problem resolved. Pics are attached.
    Attached Thumbnails Attached Thumbnails image.jpg   image.jpg  

  5. #5
    sjegee1
    Guest
    Yes, we have some spots of fading and also cracks and bubbling. Ours is in the shop right now waiting for GD to approve the repairs. I actually got a call from a gentleman at GD, who saw my original post about the issues and he said to take it to the dealership and the issues would be corrected. So far the shop has not had a response to the repair request..... We had a few other issues repaired while it is at the shop, too. So far GD has been really good about warranty issues, so I hope this front cap will be repaired also. We purchased ours in march of 2014 and our first trip out a few weeks later, we found the front cap issues.

  6. #6
    New Member Toddly's Avatar
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    So... My dealer 's service manager hasn't been returning my calls. Since I work near the dealer, I stopped by and walked into his office. He was a little surprised to see me, but I was polite, and didn't ask why he hasn't returned my calls. I just inquired as to the status of the issue, and he said he hasn't heard back from GD yet. Hope to hear something soon.
    Todd and Stephanie - Tacoma, WA
    2014 Solitude 369RL #383
    2015 Chevy Silverado Duramax 3500HD

    [SIGPIC][/SIGPIC]

  7. #7
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    Quote Originally Posted by Toddly View Post
    Has anyone had this happen to their Solitude?
    There is an arch shaped paint fade at the top of our front cap. I first noticed it Oct. 2013, but I thought it was just an accent over the logo that I had never noticed before. It has now gotten worse. I got a ladder and checked it out. The pigment seems to be fading. It is smooth to the touch and NOT peeling.
    I sent the attached pictures to my dealer and he said he would forward them to GD. Bad thing is I am just two weeks out of warranty! But I feel since this started during the warranty period, it should be covered.
    I'm waiting to hear from the dealer but wondered if anyone else had this issue? The bright spot is the sun reflection.

    Click image for larger version. 

Name:	image.jpg 
Views:	70 
Size:	103.4 KB 
ID:	693 Click image for larger version. 

Name:	image.jpg 
Views:	64 
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ID:	692
    Hi Todd and Stephanie (@Toddly),

    Because we use a painted cap vs. dyed gel-coat, this condition is repairable. Oftentimes light buffing with the right compound will correct the concern. We recommend 3M Perfect Machine Polish #06064.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
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  8. #8
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    Quote Originally Posted by Toddly View Post
    So... My dealer 's service manager hasn't been returning my calls. Since I work near the dealer, I stopped by and walked into his office. He was a little surprised to see me, but I was polite, and didn't ask why he hasn't returned my calls. I just inquired as to the status of the issue, and he said he hasn't heard back from GD yet. Hope to hear something soon.
    Hi Todd and Stephanie (@Toddly),

    Grand Design does not show any open repair authorization requests for your Solitude... We will contact the dealership to investigate.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  9. #9
    Site Sponsor ACDW-Ottawa's Avatar
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    The decal on my front cap is fading and cracking and bubbling in spots. I haven't noticed the paint fading but I expect the RV Repair center to check the complete cap for any other issues with the finish. I have already brought my Solitude in for warranty work.
    Aaron & Donna
    2014 Solitude 369RLS #1067
    2010 Dodge RAM 3500 SLT Mega-Cab 4x4 SRW 6.7L Cummins Diesel
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  10. #10
    New Member Toddly's Avatar
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    Thanks Janice. I appreciate you checking into it for me.
    Todd and Stephanie - Tacoma, WA
    2014 Solitude 369RL #383
    2015 Chevy Silverado Duramax 3500HD

    [SIGPIC][/SIGPIC]

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