User Tag List
Thanks: 0
Likes: 0
Results 11 to 15 of 15
Thread: Front Cap Fade
-
08-12-2014, 10:59 AM #11
- Join Date
- May 2014
- Location
- Tacoma, WA
- Posts
- 30
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Update:
It's been over a month since I posted here and almost two months since I reported this issue to my dealer. I have not heard a word from my dealer or GD.
I have had very few problems with my Solitude and although this issue is not a mechanical problem that keeps me from using the rig, I believe it should have been addressed by now.Todd and Stephanie - Tacoma, WA
2014 Solitude 369RL #383
2015 Chevy Silverado Duramax 3500HD
[SIGPIC][/SIGPIC]
-
08-13-2014, 11:51 AM #12
- Join Date
- Sep 2013
- Location
- Bristol & Middlebury, Indiana
- Posts
- 1,297
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
-
10-02-2014, 08:24 PM #13
- Join Date
- May 2014
- Location
- Tacoma, WA
- Posts
- 30
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
UPDATE: My dealer's service department is unresponsive. I met some other Solitude owners in my area and they have had the same problems with the local dealer. They had a local RV repair shop become an authorized GD service center and referred me there. They got me in quickly and repaired the defect and handled all the authorizations with GD.
Kudos to Grand Design for covering the repairs even though my year warranty had expired three months ago!Todd and Stephanie - Tacoma, WA
2014 Solitude 369RL #383
2015 Chevy Silverado Duramax 3500HD
[SIGPIC][/SIGPIC]
-
10-02-2014, 10:20 PM #14
- Join Date
- Aug 2014
- Location
- Ferndale Wa.
- Posts
- 132
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
We have had issues with the same service dept. It took a few calls with an area rep and GD customer service to get him to return my calls as well. Love the product, less than impressed with that particular service dept as a representative of such a great product. They need to get their act together!
Sean and Donna Duling
2015 Reflection 337rls #627
1996 F-350 CC 4x4 DRW 7.3L
Ferndale Wa.
-
10-03-2014, 02:02 PM #15
- Join Date
- Sep 2013
- Posts
- 112
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Janice
Please email me the name of the dealer involved. I will contact the dealer.
Thanks,
Bill
Similar Threads
-
Cap Fade
By Paul & Deb in forum ExteriorReplies: 11Last Post: 12-24-2014, 01:22 PM -
Waxing and avoiding the fade
By CK2018 in forum ExteriorReplies: 6Last Post: 06-14-2014, 02:14 PM -
Distance from cente of king pin to leading edge of front cap
By SGTABN82 in forum General Tech TopicsReplies: 2Last Post: 02-22-2014, 09:03 AM
Trying to get trailer camera wire...
Yesterday, 10:01 PM in Electronics