We took delivery of our 369 a couple of weeks ago. It has been great. One issue I had was the LED panel on the radio/DVD was washed out and we could not see the numbers very well. JD at Grand Design was great and sent a new one. It is much better but the numbers still wash out if your eye is not on the same level with the display. As I sit in the recliner I cannot read the numbers on the panel. I stand up and they are perfect. I am thinking of shimming the top of the unit so it will tilt out slightly. Has anyone else tried this? Any other ideas are welcome. Thank you