Please, I Need Help

[Annie & Tom]

We picked up our new Reflection 317RST on Feb.11th. (Thank You GD for such a beautiful RV) We were excited to put it to use!!! Not wanting to get too far from home (just in case) we headed for a nearby camp ground for the maiden voyage and initial shakedown. Everything worked great! However, on day two of our three day trip we noticed a gouge in the linoleum floor from one of the slides. We immediately called the dealer and the service manager said to bring it in for some minor adjustment. This seemed reasonable to me, thinking it would not be uncommon for new units to have / need some minor adjusting.

We dropped the new beauty off on Feb. 16th, about 10 days later I called to check the status and was told they adjusted the slide until there was no more adjustment but the slide continued to dig into the linoleum and they were waiting for authorization from GD to remove some siding/covering so they could see what was going on with the slide. I have checked with the service manager on two other occasions and each time I was told they were waiting on yet another authorization from GD in order to try something else. I tried contacting the service manager again today but to no avail.

We are going on week 4 for what was to be a minor adjustment and still no resolution. Is this normal and should I be concerned since this is a brand new unit?

Any advice would be welcome.....I want to go camping

[longshot]

if I didn't know better I'd swear that you were at Paul Evert's RV

[Dave and Monica]

Welcome to the forum!

I suggest that you talk to GD Customer Sevice directly. The direct # is 574.825.9679, ask for JD Adams and he'll get it sorted out for you.

Dave

[Lingerlonger]

Dave is right. Call GD Cust Svc with your VIN and Dealer info and a timeline of your service request.
They should be able to tell you if your dealer is being honest with you.
If not, GDRV will straighten it out for you, so you don't get on the wrong side of the dealer.

K

[TucsonJim]

First of all, congratulations on that new Reflection, and welcome to the forum. When I took my Reflection in for warranty work, the dealer said they couldn't work on it because GD hadn't approved the work or shipped the parts yet. I called JD and asked what the hold up was. Come to find out, the dealer was the one who dropped the ball. JD called the dealer and had the work authorized in about 10 minutes. It's a very conventient dealer ploy to blame the manufacturer for delays when they really haven't scheduled the time to work on it. The dealers will eventually learn that the customers have a direct line to GD customer service, so they can't play the blame game.

Bottom line - GD will make sure that your FW is fixed correctly.

Jim

[GDRV Service]

We picked up our new Reflection 317RST on Feb.11th. (Thank You GD for such a beautiful RV) We were excited to put it to use!!! Not wanting to get too far from home (just in case) we headed for a nearby camp ground for the maiden voyage and initial shakedown. Everything worked great! However, on day two of our three day trip we noticed a gouge in the linoleum floor from one of the slides. We immediately called the dealer and the service manager said to bring it in for some minor adjustment. This seemed reasonable to me, thinking it would not be uncommon for new units to have / need some minor adjusting.

We dropped the new beauty off on Feb. 16th, about 10 days later I called to check the status and was told they adjusted the slide until there was no more adjustment but the slide continued to dig into the linoleum and they were waiting for authorization from GD to remove some siding/covering so they could see what was going on with the slide. I have checked with the service manager on two other occasions and each time I was told they were waiting on yet another authorization from GD in order to try something else. I tried contacting the service manager again today but to no avail.

We are going on week 4 for what was to be a minor adjustment and still no resolution. Is this normal and should I be concerned since this is a brand new unit?

Any advice would be welcome.....I want to go camping

Hi @Annie & Tom,

Please add your 17-digit RV VIN to the "About Me" section of your forum profile, and reply back letting me know when this is done. Thank you in advance...

Best regards,
~ Janice

[LA5ver]

Annie and Tom, it looks like you are the second owner of a 317 on this forum. We got ours about a week before you got yours. We made it 3 days into a 30 day trip before we had to return home and take the unit to the dealer for service. We feel your pain. We love the Floorplan but are concerned about the quality issues. Our unit has been at the dealer for a week and they just started looking at it yesterday. I hope we are not into a 4+ week wait to get ours back.

[Annie & Tom]

Hi Janice,

I have entered the VIN, should I also call the (574) 825-9679 are not?

Thank you,
Tom

[Dave and Monica]

We made it 3 days into a 30 day trip before we had to return home and take the unit to the dealer for service.

Wondering what your issue requiring return to the selling dealer was. If you called GC Customer Service, they may have been able to direct you to a dealer close by for an emergency repair or even arrange for a mobile tech to allow you to continue with your plans.

Dave

[LA5ver]

Wondering what your issue requiring return to the selling dealer was. If you called GC Customer Service, they may have been able to direct you to a dealer close by for an emergency repair or even arrange for a mobile tech to allow you to continue with your plans.

Dave

See "the maiden voyage of the Titanic". We did talk to Jerry at GD about our options. Because we had no water, we would have had to stay in a hotel with our two dogs while waiting for approval and parts. That could have taken a considerable amount of time and expense. So, we decided to return home and wait for our RV to be fixed here. Unfortunately, the dealer waited almost a whole week to begin working on getting approval from GD even though we told them we were waiting to continue or vacation. Even though Jerry told me they would expedite the parts delivery for a shower door, that doesn't appear to have been the case. I am very happy with the design and layout of the 317, I am quite disappointed with the service support, so far, from both GD and the dealer.