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Thread: Trying to get someone at GD to help

  1. #1
    Member photogent's Avatar
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    Trying to get someone at GD to help

    I finally sold my house and have ordered my Solitude 369 three weeks ago. My dealer called and said that he received an email informing him that the little rig was being shipped this week!!!! He was shocked so he sent them an email to make sure it was that same rig but did not receive an answer so I tried to call and for two days have not received a return call from either sales or CS. We have been waiting a long time to purchase this rig as I have been on the forum for several months and just now seeing problems with less then stellar answers from the factory or CS. Wish I could get an answer from the people in the factory. When I was asking about purchasing the Solitude 6months ago they were all helpful both in sales and CS but now I cannot get them to even return my call. Hope it gets better.....

  2. #2
    Commercial Member
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    What is it that you are trying to find out?

    If it is whether or not your rig is actually coming in, they probably won't answer you.

    That is a job for your dealer.....
    Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
    [email protected]
    2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!


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  3. #3
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    Quote Originally Posted by photogent View Post
    I finally sold my house and have ordered my Solitude 369 three weeks ago. My dealer called and said that he received an email informing him that the little rig was being shipped this week!!!! He was shocked so he sent them an email to make sure it was that same rig but did not receive an answer so I tried to call and for two days have not received a return call from either sales or CS. We have been waiting a long time to purchase this rig as I have been on the forum for several months and just now seeing problems with less then stellar answers from the factory or CS. Wish I could get an answer from the people in the factory. When I was asking about purchasing the Solitude 6months ago they were all helpful both in sales and CS but now I cannot get them to even return my call. Hope it gets better.....
    Hi @photogent,

    I sent you a private message...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
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