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Thread: Poor Quality Lug Nuts? Do We Need To Replace Them??

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    Senior Member WhyPaulo's Avatar
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    Poor Quality Lug Nuts? Do We Need To Replace Them??

    Grand Design,

    Could you please have your engineers review this thread and let us know if we do in fact need to replace our lug nuts, due to poor quality?

    http://www.mygrandrv.com/for...piece-lug-nuts!!!

    This is a teaching moment, if in fact it's true.....Improve the quality please, and don't cut corners to improve profits. If you build a better quality product, customers will likely be willing to pay a little more for a better 5th wheel. Otherwise, you'll miss the point of your mission, to build a better 5th wheel, eliminating the things customers won't be happy with, right??? I think I understand where you're trying to take the company, just trying to help you make sure you don't lose sight of your end goals...

    I hope that helps,

    Paul
    Paul & Kris - West Michigan
    2015 Chevy Silverado 2500HD Duramax ("TheBeast")
    2015 Grand Design Reflection 27RL 5th Wheel
    Pullrite Superglide

    [SIGPIC][/SIGPIC]

  2. #2
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    Quote Originally Posted by WhyPaulo View Post
    Grand Design,

    Could you please have your engineers review this thread and let us know if we do in fact need to replace our lug nuts, due to poor quality?

    http://www.mygrandrv.com/for...piece-lug-nuts!!!

    This is a teaching moment, if in fact it's true.....Improve the quality please, and don't cut corners to improve profits. If you build a better quality product, customers will likely be willing to pay a little more for a better 5th wheel. Otherwise, you'll miss the point of your mission, to build a better 5th wheel, eliminating the things customers won't be happy with, right??? I think I understand where you're trying to take the company, just trying to help you make sure you don't lose sight of your end goals...

    I hope that helps,

    Paul
    Hi Paul & Kris (@WhyPaulo),

    Thank you for your input. We will forward to the appropriate team members.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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    Senior Member redram's Avatar
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    What size do i need to replace the lug nuts. Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

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    Grand Design. As Don states above, please provide the size of the lug nuts for all the different models so we can purchase one piece replacements. Thanks.

    Jim

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    I took a lug nut off my trailer to inspect. It was marked 1/2 x 20. I ordered those below and had them installed by Discount Tire when they balanced my wheels again last week. I chose to order slightly longer ones than the originals. Grand Design can confirm the size or you can remove one and double check it.

    Ordered from brandsportsinc.


    Chrome Lug Nuts Acorn WCWL-W1012L 24 1.40 Brand = West Coast Wheel, Heat
    Bulge Seat 1/2" x 20 Treated
    Thread



    Subtotal 33.60
    Shipping 11.74
    Tax 0.00

    Robert
    Robert & Sheila, Amarillo, TX
    2013 F250 short bed crew cab, diesel, 4X4, Firestone air bags
    2014 Reflection 337, Michelin XPS Ribs, Anderson Ultimate Fifth wheel hitch

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    New Member Toddly's Avatar
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    Mine were 1/2" x 20 also on my 369RL. Costco tire shops carry these for about 0.40 each.
    Todd and Stephanie - Tacoma, WA
    2014 Solitude 369RL #383
    2015 Chevy Silverado Duramax 3500HD

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    Senior Member WhyPaulo's Avatar
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    Quote Originally Posted by GDRV Customer Service View Post
    Hi Paul & Kris (@WhyPaulo),

    Thank you for your input. We will forward to the appropriate team members.

    Best regards,
    ~ Janice
    OK, so before everyone scatters to replace lug nuts, could Grand Design please confirm if in fact the quality is not as good as it should be and the lug nuts should be replaced? Is that accurate from the other thread I referenced at the start of this post?

    Thank you GD!

    Paul
    Paul & Kris - West Michigan
    2015 Chevy Silverado 2500HD Duramax ("TheBeast")
    2015 Grand Design Reflection 27RL 5th Wheel
    Pullrite Superglide

    [SIGPIC][/SIGPIC]

  8. #8
    Senior Member WhyPaulo's Avatar
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    Quote Originally Posted by GDRV Customer Service View Post
    Hi Paul & Kris (@WhyPaulo),

    Thank you for your input. We will forward to the appropriate team members.

    Best regards,
    ~ Janice
    Janice,

    We haven't gotten a response yet from GD. Could you please have someone from GD please confirm if this is a known issue and if so, which units it affects? I have heard there may be a recall for lug nut issues, so please help us out so we know if affects us.

    Thanks in advance Janice,

    Paul
    Paul & Kris - West Michigan
    2015 Chevy Silverado 2500HD Duramax ("TheBeast")
    2015 Grand Design Reflection 27RL 5th Wheel
    Pullrite Superglide

    [SIGPIC][/SIGPIC]

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    Site Sponsor Gsport's Avatar
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    They are junk. I had to use a chisel to get one of mine off. The outer decorative cover just spun on the lug nut and then nothing would fit it to take it off. Ended up pounding a next size smaller socket on it to remove it..
    Jim and Kerry
    2014 Solitude 369RL
    2016 Silverado 3500HD
    Diesel/Allison

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    Quote Originally Posted by WhyPaulo View Post
    OK, so before everyone scatters to replace lug nuts, could Grand Design please confirm if in fact the quality is not as good as it should be and the lug nuts should be replaced? Is that accurate from the other thread I referenced at the start of this post?

    Thank you GD!

    Paul
    Hi Paul & Kris (@WhyPaulo),

    The lug nuts are not "poor quality" and do not need to be replaced. The concern appears to be related to the fact we use nuts with stainless steel caps vs. chrome. Replacement is a personal choice -- chrome will rust. With the correct socket, we have had no issues with the stainless steel lug nuts.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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