2019 Momentum 21G toy hauler

[sharont]

Hey there, new to this forum thing
recently purchased a 21G - any other 21 G owners out there -- I would like to compare notes

[Second Chance]

Welcome... if you read the forum rules, you'll find that double-posting is not permitted.

Rob

[Country Campers]

Hey there, new to this forum thing
recently purchased a 21G - any other 21 G owners out there -- I would like to compare notes

Welcome, there was a new 21G owner just last week. Starting to get some more and learning about them.
Use the search bar in the upper right and do some exploring.

Brian

[sharont]

Thks for the tips -- like I said -- new to this whole forum thing --
I am not sure if the forum is the place, but I would like to share my list of woes with the GD 21G ( it is quite extensive) -- we have had the unit since Oct 2018 -- first one on the road in our area... Love the design -- it is the right size and capabilities for our needs, however the finishing on the unit does not reflect well on GD. We have only been able to use it once as it has been in the shop most usable weekends for us ...
If anyone else has a list of woes about the G21 -- private message your list to me - unless it is acceptable to post the list -- then just reply and I will post mine

[Cate&Rob]

Thks for the tips -- like I said -- new to this whole forum thing --
I am not sure if the forum is the place, but I would like to share my list of woes with the GD 21G ( it is quite extensive) -- we have had the unit since Oct 2018 -- first one on the road in our area... Love the design -- it is the right size and capabilities for our needs, however the finishing on the unit does not reflect well on GD. We have only been able to use it once as it has been in the shop most usable weekends for us ...
If anyone else has a list of woes about the G21 -- private message your list to me - unless it is acceptable to post the list -- then just reply and I will post mine

Hi sharont,

This forum is not owned or moderated by Grand Design. You can post your thoughts here . . . as long as you stay within our forum rules. https://www.mygrandrv.com/fo...22-Forum-Rules

If you are looking for help/ideas on how to solve problems yourself, this is a great place to ask. If you are looking to get warranty work done, it is best to take these requests to your dealer or directly to Grand Design. This forum has no influence over those interactions.

BTW - I sent you private message on sorting out the duplicate posts . . . no big deal.

Rob

[sharont]

THKS --I am not looking for warranty work to be done -- GD has been good about dealing with the multiple issues that have come up -- I am just frustrated with the number of issues...
to Date this is the list of things - some are minor to be expected issues, others are major factory faux pas that should have been caught prior to shipment - I have no issue the the warranty, just an issue with number of items and the delay in getting parts ..
Deficiency list
December 12, 2018- updated Jan 2019 –*Updated Feb28, 2019- **Updated April 01, 2019 BOLD type items completed

1. Bumper pads on the rear door latches were missing – causing scratches on the rear door and the latch -- PADS INSTALLED
2. The Awning rail was not attached to the unit at rear 1 foot of the rail – screws missing – SCREWS INSTALLED
3. Water leakage from the range hood vent – no silicone sealer – RANGE VENT REMOVED SILICONE PLACED
4. Water leakage on the bed slide- poor silicone application on the lower panel at the base of the slide and no silicone on the slide rail joint on the rear side of the slide-- SILICONE PLACED
5. One of the recliners does not recline and both chairs make a very loud grinding sound when swivelled – CHAIR RECLINE MECHANISM REPAIRED – CHAIRS STILL GRIND ON SWIVEL – ADVISED THIS WAS “NORMAL”
6. Awning leaks at the rail in several places – poor silicone application – STILL LEAKS
7. The wood cover panel under the fridge was cracked and the bottom center screw was stripped - WAS REPAIED BY FURNITURE DOCTOR – ACCEPTABLE APPEARANCE
8. The shower head was installed backwards – initial usage resulted in washing the wall and ceiling in the shower stall. – SHOWER HEAD ADJUSTED TO CORRECT DIRECTION
9. The wall panel to the left of the fridge was bulging mid way up the panel – basically at eye level it was bulging out approx. 1/8-1/4 “ -- WAS REPAIRED SATISFACTORLY
10. The J wrap by the entrance door was unsupported causing it to flap during travel – SUPPPORT BRACKET INSTALLED
11. Silicone application at base joint in the shower was very poorly done – was redone before delivery
12. Several of the screws in the outer hatch doors were loose or missing – SCREW REPLACED
13. Storage hatch access door on the back side (water service hatch) the latch was cross threaded and the door hinge is either loose or bent as the door wobbles when opened. – WE REPAIRED CROSS THREADED LATCH OUR SELVES – NEW DOOR WAS SUPPOSED TO BE INSTALLED –
14. Several of the staples attaching the ceiling panel were very visible – either requiring filler and or re insertion. – WAS CLEANED APPROPRIATELY
15. The Generator door rattles -- NEW DOOR SUPPOSED TO BE INSTALLED
16. The initial cleaning of the unit prior to factory to dealer delivery was very poor- there was a lot of sawdust and wire bits thru out the unit in cupboards and on the floor thru out - UNIT WAS SUPPOSED TO HAVE BEEN CLEANED AT EACH APPOINTMENT – STILL FOUND SAWDUST AND WIRE SCRAPS ON THE MAIN FLOOR AREA
17. The screen on the emergency window in the bedroom does not seem to be seated WINDOW BEING REPLACED
18. ONAN Generator malfunction – Code 3 – 27 – No voltage output detected - WAS MIS WIRED FROM THE FACTORY – RE WIRED CORRECTLY AT DEALER
19. Door face bulging on anterior passenger side exterior storage compartment – DOOR BEING REPLACED BY LIPPERT, LABOUR COVERED BY GD BUT SHIPPING IS NOT BEING COVERED BY EITHER
20. *Bedframe corner damaged due to water leakage – STILL WAITING FOR PART
21. *Front bedroom window seal popping out – WINDOW BEING REPLACED
22. * Interior fuel gauge is not reading correctly – MIS WIRED FROM FACTORY – NEW UNIT ON ORDER
23. **all 6 head rests delaminating - Pending
24. **J wrap pulling away from side wall passenger side Distal to the door – Pending
25. ** stripped screw UR corner of front Check plate – check plate pulling away at the corner -Pending

[GeoffnCheri]

THKS --I am not looking for warranty work to be done -- GD has been good about dealing with the multiple issues that have come up -- I am just frustrated with the number of issues...
to Date this is the list of things - some are minor to be expected issues, others are major factory faux pas that should have been caught prior to shipment - I have no issue the the warranty, just an issue with number of items and the delay in getting parts ..
Deficiency list
December 12, 2018- updated Jan 2019 –*Updated Feb28, 2019- **Updated April 01, 2019 BOLD type items completed

1. Bumper pads on the rear door latches were missing – causing scratches on the rear door and the latch -- PADS INSTALLED
2. The Awning rail was not attached to the unit at rear 1 foot of the rail – screws missing – SCREWS INSTALLED
3. Water leakage from the range hood vent – no silicone sealer – RANGE VENT REMOVED SILICONE PLACED
4. Water leakage on the bed slide- poor silicone application on the lower panel at the base of the slide and no silicone on the slide rail joint on the rear side of the slide-- SILICONE PLACED
5. One of the recliners does not recline and both chairs make a very loud grinding sound when swivelled – CHAIR RECLINE MECHANISM REPAIRED – CHAIRS STILL GRIND ON SWIVEL – ADVISED THIS WAS “NORMAL”
6. Awning leaks at the rail in several places – poor silicone application – STILL LEAKS
7. The wood cover panel under the fridge was cracked and the bottom center screw was stripped - WAS REPAIED BY FURNITURE DOCTOR – ACCEPTABLE APPEARANCE
8. The shower head was installed backwards – initial usage resulted in washing the wall and ceiling in the shower stall. – SHOWER HEAD ADJUSTED TO CORRECT DIRECTION
9. The wall panel to the left of the fridge was bulging mid way up the panel – basically at eye level it was bulging out approx. 1/8-1/4 “ -- WAS REPAIRED SATISFACTORLY
10. The J wrap by the entrance door was unsupported causing it to flap during travel – SUPPPORT BRACKET INSTALLED
11. Silicone application at base joint in the shower was very poorly done – was redone before delivery
12. Several of the screws in the outer hatch doors were loose or missing – SCREW REPLACED
13. Storage hatch access door on the back side (water service hatch) the latch was cross threaded and the door hinge is either loose or bent as the door wobbles when opened. – WE REPAIRED CROSS THREADED LATCH OUR SELVES – NEW DOOR WAS SUPPOSED TO BE INSTALLED –
14. Several of the staples attaching the ceiling panel were very visible – either requiring filler and or re insertion. – WAS CLEANED APPROPRIATELY
15. The Generator door rattles -- NEW DOOR SUPPOSED TO BE INSTALLED
16. The initial cleaning of the unit prior to factory to dealer delivery was very poor- there was a lot of sawdust and wire bits thru out the unit in cupboards and on the floor thru out - UNIT WAS SUPPOSED TO HAVE BEEN CLEANED AT EACH APPOINTMENT – STILL FOUND SAWDUST AND WIRE SCRAPS ON THE MAIN FLOOR AREA
17. The screen on the emergency window in the bedroom does not seem to be seated WINDOW BEING REPLACED
18. ONAN Generator malfunction – Code 3 – 27 – No voltage output detected - WAS MIS WIRED FROM THE FACTORY – RE WIRED CORRECTLY AT DEALER
19. Door face bulging on anterior passenger side exterior storage compartment – DOOR BEING REPLACED BY LIPPERT, LABOUR COVERED BY GD BUT SHIPPING IS NOT BEING COVERED BY EITHER
20. *Bedframe corner damaged due to water leakage – STILL WAITING FOR PART
21. *Front bedroom window seal popping out – WINDOW BEING REPLACED
22. * Interior fuel gauge is not reading correctly – MIS WIRED FROM FACTORY – NEW UNIT ON ORDER
23. **all 6 head rests delaminating - Pending
24. **J wrap pulling away from side wall passenger side Distal to the door – Pending
25. ** stripped screw UR corner of front Check plate – check plate pulling away at the corner -Pending

Sharont,
Would you care to share what dealer you purchased from? This information may assist future buyers during their PDI with that dealer. As a rookie 5th wheel purchaser, I did not know what I did not know, however, we utilized a PDI list for the web which helped immensely.

This is a great information sharing forum, please consider becoming a site sponsor.

Welcome to the forum

[sharont]

Thks for the comment ....my dealer has been good ... the PDI was rushed because we wanted it ASAP....the issues are pretty much all from the factory .... and PDI probably wouldn’t catch them

[RVLife68]

Thought I’d revive this thread. Wow that’s quite the list. I hope you’re asking for a new rv. If you have water damage that you can see, how much is not seen? At the very least I’d demand GDRV financially compensate you.
At first thought some might think some items on your list are petty. Not me. No matter the cost that someone puts out, you should be buying a quality item. If you buy a terd it better be the best looking one In the crap heap and it should hold together like a rock solid one too. Not fall apart like paper machetes on a damp day.
The problem as I see it is there is a significant decline in professional quality work. And not just in the RV business. Some of this is consumer driven however most is just laziness.
Hopefully you will be able to get some satisfaction and enjoyable experiences in your RV

[JCZhome]

Thks for the comment ....my dealer has been good ... the PDI was rushed because we wanted it ASAP....the issues are pretty much all from the factory .... and PDI probably wouldn’t catch them

I agree, you have some issues that you just shouldn't of had however, many of those issues would have been caught by a certified RV Inspector prior to you taking possession.....espeically if you were in a hurry on the PDI. There areas where sealant was missing.....no excuse and you are correct, that should have been caught at the factory.

Also know that when a dealership has your RV for long periods of time they will often try to put it on the factory....."waitng for parts to be sent". However, many of us have learned that when we're told that, if we call Grand Design directly we'll find out that parts haven't even been ordered yet! It's smart to always bring the factory in to the loop of communication when dealing with warranty issues.......you'd be surprised at how much faster warranty work gets completed.

You don't have your signature set up so just not sure where you're located in relation to the factory. But there's an old saying in the RV world......every time we pull our rig down the road it's going through an earth quake so know that things like the little trim, etc. will come loose. Many, many items in an RV it's easier if we just fix them ourselves (Youtube is your friend!) rather than go through the issue of taking our RV to the shop and dropping it off, letting it set there for who knows how long, going back and getting it, etc. for something that you could have repaired in less than an hour.

Us full timers can't afford to have our RVs sitting in a dealership so we learn wether we want to or not.

It looks like most of the items on your list have been taken care of or are in the process of being taken care of and we're happy for you, for that. I'm in the process of selling my 42' Momentum, buying a small home in Green Valley, Az. for winter time and then buying a small G series Momentum to travel in the summer months so this thread is important to me. I am following your progress.