We just bought our 369RL last Wednesday and have been in it a week. We traded our 2012 Alpine and what a good move this was! When I was considering Grand Design I used to review this forum and read what folks said but after experiencing Keystone Customer service I was leary of all the good things said about Grand Design customer service. Well yesterday I called parts to see if we could add something and while we were talking I in passing asked how to fix the refridgerator panel as my wife had taken the company advertisement off the refridgerator and trying to get the glue off scratched it. When we were done talking about the part the parts guy asked me which panel was damaged. He then said the replacement was on it's way. I was so used to dealing with Keystone I never even thought to ask for a replacement, but he did it automatically. The quality of things they did with this 5th wheel is incredible. If you are considering Grand Design--pull the trigger--you won't regret it!