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Thread: Reflection concern
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06-12-2019, 01:36 PM #31
I feel your pain, but with a major flaw like the sub-flooring breaking down, why wouldn't you be on the phone to them each and every day instead of waiting on an email? Now, if it is out of warranty that's another story.
Second, you mention the other issues that were discovered at the 1 year inspection. I assume these would at least be covered for one year. Any reason you did not pursue these being fixed under warranty?
I continue to be amazed at the comments on how good GD customer service is, yet I hear stories like yours. Really perplexing.
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06-12-2019, 01:53 PM #32
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We have been calling them everyday. The flooring warranty is 3 years. However, the warranty service/customer service guy says that they have to "decide" if it will be covered by warranty. I finally got in touch with him today after calling and asking to speak to his supervisor.
The other issues were found during the 1 year inspection by the company that we bought the RV from. They told us that they were covered by warranty, and that they were ordering the parts. After not hearing back from them after a month, we call and found out that the company had been bought by Dixie RV and they were closed. Dixie RV says that they bought the location, but not the inventory, so we have no parts to replace them. Grand Design didn't seem interested in helping when we call them about these items. So, since they were cosmetic and didn't affect the safety, we just decided to let it go.
I hope that we will have a good outcome on the floor, but based on the attitude of the customer service guy, I'm not holding my breath. It is perplexing. It may just come down to who answers the phone when you call.
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06-14-2019, 03:27 PM #33
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We have a 2015 303, and have had only minor issues. We've gone over 26k miles, and the trailer has performed very well. Friends of ours have a 2015 Solitude, same story, only minor issues.
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06-14-2019, 04:50 PM #34
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06-15-2019, 08:21 AM #35
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06-15-2019, 09:11 PM #36
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I'm new to this forum and I am to about to pull the trigger on a new grand design. I've own both Keystone and forest river campers. Walking into a GD is like walking into a different world. The quality is so much better. I looked at Jayco too, probably a close 2nd place. I've been asking people at the camp grounds that own GD if they like them and they all say yes. I haven't found one owner that did not like GD. Jayco not so much.
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06-16-2019, 09:14 AM #37
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We have talked to people that were not so happy with their GD products. These people though were not aware of this forum or GD's service policy. They have had problems and never reached out for help form the great people here or from GD. I believe if they had been more aware of the help available their attitudes might not have been quite so negative.
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
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