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  1. #1
    Seasoned Camper webpilot's Avatar
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    May 2014
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    Visit to Factory Service Center

    Today we took our Reflection 337 to the factory service center in Bristol IN. We are on a trip across country and were going right by, so I called JD and set up an appointment to get a few things fixed. I can not say enough good things about the factory service center! They open at 5 AM and we were there right as they opened. I expected two days for the repairs, but they completed everything by 3 PM today! Tim and his crew did an outstanding job of taking care of all the little things and big things too that needed to be done. JD Adams is just AWESOME to work with. Don't tell him I said so, I don't want him to get a big head. He is a great asset to Grand Design.

    While the 5er was getting worked on, we took a factory tour of the Reflection line. Tyler did an outstanding job of leading us through the factory. It is quite impressive to see it all come together. I learned quite a few new things about the Reflection just going through the tour. Also got to meet Don Clark and spend a few minutes with him.

    Tim and the service center crew went out of their way and over the top to make sure we were satisfied customers.

    Thanks Tim, Rod, JD and all the rest of the crew!
    George and Connie
    George and Connie
    Commerce City, CO
    Solitude 380FL
    2014 Ram 3500 Dually

  2. #2
    Site Sponsor Renee's Avatar
    Join Date
    Sep 2013
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    Thanks for the report/update George and Connie.
    We owners need to know this type of info.
    And for future buyers and ones considering GD's great line of RV's, this could help alleviate concerns and answer questions about service after the sale.
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

  3. #3
    Site Sponsor dchrist1733's Avatar
    Join Date
    Sep 2013
    Fredericksburg, Virginia
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    I also had an appointment at the Grand Design service center the day after the rally. They fixed all of the items I was having trouble with and my unit was even out of warranty by about six months. I was very impressed with everyone in the Service Department. I worked with Tim who also had me do a walk through with him after all the items were repaired. Everything is now working great. It really makes me glad I bought a Grand Design product.

    Debby - Stafford, Virginia
    2017 Grand Design Solitude ST374TH
    2012 GMC Denali 3500HD DRW

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