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11-18-2014, 02:38 PM #21
- Join Date
- May 2014
- Location
- Colorado
- Posts
- 195
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I suggest that you call and talk to Jim Humble, the General Manager. He may light a fire under service, or he may give you lip service, but it is worth a try.
George and Connie
Commerce City, CO
Webpilot
Solitude 380FL
2014 Ram 3500 Dually
[SIGPIC][/SIGPIC]
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11-18-2014, 03:40 PM #22
- Join Date
- Jun 2014
- Location
- Siloam Springs, Ar
- Posts
- 242
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I would cut to the chase and call Grand Design and build a fire under someone's you know what, that dealer is totally blowing you off.
2014 Ram 2500 W / 6.7L diesel
2014 303 RLS
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11-18-2014, 06:54 PM #23
- Join Date
- Jul 2014
- Location
- Woodland, California
- Posts
- 93
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We live in CA but bought our Reflection at Windish in Longmont, CO. Drew Bryant is the Sales Manager. Drew reminds me of the sort of people we have worked with at GD; he is a stand up guy. We had a couple of issues with the service dept and he stepped in and took care of things. He gave me his card and told us to call if we ever had need. We just had a problem with a second air conditioner,which leaked when it rained ( non warranty) We took it to a GD dealer in CA and they repaired it. I emailed the bill to Drew, per his instructions, and we had a check within in a week. Hope it helps for what it's worth.
"It's the journey that matters-not the destination."
Ken & Suzi
2013 2500HD Silvarado Duramax
2015 303RLS
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