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  1. #21
    Seasoned Camper webpilot's Avatar
    Join Date
    May 2014
    Location
    Colorado
    Posts
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    I suggest that you call and talk to Jim Humble, the General Manager. He may light a fire under service, or he may give you lip service, but it is worth a try.
    George and Connie
    Commerce City, CO
    Webpilot
    Solitude 380FL
    2014 Ram 3500 Dually
    [SIGPIC][/SIGPIC]

  2. #22
    Seasoned Camper Eaglehead's Avatar
    Join Date
    Jun 2014
    Location
    Siloam Springs, Ar
    Posts
    242
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    I would cut to the chase and call Grand Design and build a fire under someone's you know what, that dealer is totally blowing you off.
    2014 Ram 2500 W / 6.7L diesel
    2014 303 RLS

  3. #23
    Fireside Member
    Join Date
    Jul 2014
    Location
    Woodland, California
    Posts
    93
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    We live in CA but bought our Reflection at Windish in Longmont, CO. Drew Bryant is the Sales Manager. Drew reminds me of the sort of people we have worked with at GD; he is a stand up guy. We had a couple of issues with the service dept and he stepped in and took care of things. He gave me his card and told us to call if we ever had need. We just had a problem with a second air conditioner,which leaked when it rained ( non warranty) We took it to a GD dealer in CA and they repaired it. I emailed the bill to Drew, per his instructions, and we had a check within in a week. Hope it helps for what it's worth.
    "It's the journey that matters-not the destination."
    Ken & Suzi
    2013 2500HD Silvarado Duramax
    2015 303RLS

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