Previously, we had 2 lights out, but while at the dealer for some warranty work, the dealer changed them out. Now I have a few that need replacing and I've pulled, twisted, etc. Nothing is working. What am I doing wrong? I'm afraid if I continue I'll break something.
Can someone post an how to do this?

We have1 light out and 2 lights dimming out (electrical storm). The storm got our TV and Satellite box too .