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Thread: Solitude 369RL - Sliding Bathroom Door Damage

  1. #1
    Senior Member Kamper's Avatar
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    Solitude 369RL - Sliding Bathroom Door Damage

    My wife was in the bathroom with the door closed and went to open it by putting pressure on the door outward while sliding it back into the wall. Afterwards we found 3 scratches on the outside of the door. After investigating I found 8 screws were exposed coming from the hallway. Needless to say these sharp points on the screws dug into the door. I have removed the door and used a dremel to grind all the screws down flat. I will also try to find some stain to match the door so I can repair it. You may want to make sure you don't have this issue and if so, fix it before it becomes an issue.

    Grand Design,

    You should add this to your quality check. Thanks

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    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  2. #2
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    Call GD customer service and asked them to send you a new door. Send them the pictures and maybe they will start using shorter screws.

  3. #3
    Senior Member Kamper's Avatar
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    Quote Originally Posted by Mr Lucky View Post
    Call GD customer service and asked them to send you a new door. Send them the pictures and maybe they will start using shorter screws.
    Thanks Lucky, but we are out of warranty at this point.
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

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    Myself I would still talk to GD and after they see the pictures they might say this was GD's fault and take care of you. You have nothing to lose but a phone call! Even ask to speak to someone higher up if you have to. Obviously they are using screws that are to long. Especially with a sliding door there. After reading many postings GD has seemed to want to make things correct.

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    We had the same problem. GD did sent a new door. The screws would not have touched the door if the bottom guide was installed correctly. You may want to confirm that the door is in the guide so that it does not swing back and forth.
    John and Lisa
    2014 Solitude 369RL #1849
    2015 GMC Sierra 3500HD


  6. #6
    Senior Member Kamper's Avatar
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    Thanks John and Lucky. I will call GD and check bottom guide.
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

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    Site Sponsor Renee's Avatar
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    Hopefully, this is resolved soon. Keep us posted!
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

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    Senior Member Kamper's Avatar
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    Issue resolved immediately by GD. No questions asked. I was a little slow in requesting but found the time to do so last night and had an answer this morning before 8AM. Wow that's fast response and service. Loving our Solitude and very happy with Grand Design! I will never own another brand! Kudo's to Grand Design and team! Happy Camper here!
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  9. #9
    Site Sponsor thompsons 369rl's Avatar
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    Quote Originally Posted by John & Lisa View Post
    We had the same problem. GD did sent a new door. The screws would not have touched the door if the bottom guide was installed correctly. You may want to confirm that the door is in the guide so that it does not swing back and forth.
    What? The door has a bottom guide? Rats! I thought it was normal for the door to swing back and forth a little. I ended up putting felt pads on the inside to keep the door form swinging and hitting the sides. Never got the scratches from the screws. Just a few scuff marks at the bottom where it was hitting.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

  10. #10
    Site Sponsor ACDW-Ottawa's Avatar
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    Yes the bottom plastic guide is supposed to keep the door centred. The screws lock it in place before the moulding is put on. My plastic guide was never locked in place during assembly so it caused problems with rubbing and not lining up with door jamb. It's a big job having to remove and reinstall the mouldings. In my case, GD fixed it at the GD Rally.
    Aaron & Donna
    2014 Solitude 369RLS #1067
    2010 Dodge RAM 3500 SLT Mega-Cab 4x4 SRW 6.7L Cummins Diesel
    AMP Power Step Running Boards, Bed Step, & Bed Step2; Garmin RV760 GPS & EEZRV TPMS; Truck Covers USA Roll Cover
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    YAKUPSŪ Vertical Kayak Rack and Custom Lippert 2" Receiver; Sailun S637ST tires; WeBoost Cell Phone Booster.

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