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  1. #11
    Setting Up Camp
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    Same problem

    Hi Gary,

    I have a new 27RL and the Furrion DV-1100 started giving me problems this week -- also the 12000 BTU Dometic AC unit went out about the same time. Getting the AC replaced next week and GD is sending me a new Furrion 1100.

    I got the impression that GD was aware of the Furrion problem -- they volunteered to send a new one. If it gives me problems I will get a local AV tech to replace it with something better and eat the cost.

    These are the only two issues I have encountered with this unit so far.

  2. #12
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
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    Quote Originally Posted by washuey View Post
    Hi Gary,

    I have a new 27RL and the Furrion DV-1100 started giving me problems this week -- also the 12000 BTU Dometic AC unit went out about the same time. Getting the AC replaced next week and GD is sending me a new Furrion 1100.

    I got the impression that GD was aware of the Furrion problem -- they volunteered to send a new one. If it gives me problems I will get a local AV tech to replace it with something better and eat the cost.

    These are the only two issues I have encountered with this unit so far.
    Hi @washuey,

    First, congratulations and welcome to the Grand Design RV family! Please add your 17-digit RV VIN to the "About Me" section of your forum profile. And if you need further assistance, please feel free to contact your dealer or our Customer Support. The direct phone number for Grand Design RV Customer Support is (574) 825-9679.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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