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  1. #1
    Site Sponsor RetiredVagabond's Avatar
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    Furrion Sound System - DVD Player Load Error

    I took delivery of my 2014 Reflection 293res in February. The sound system even though not the best, worked great until about a month ago.


    1. The DVD Player won't play (read) DVD's consistently. If I reload the DVD many times it eventually works. (we are talking a dozen times)
    2. I have looked at the instruction manual and nothing is stated regarding this problem.
    3. The Radio works fine and it will play CD's.


    Is anyone else having a similar problem? Any solutions out there?

    Thanks, Gary
    Gary
    Hamilton, Montana
    2014 Grand Designs Reflection 293RES #0477
    2013 Dodge Ram 2500 4x4 Diesel

  2. #2
    Manufacturer
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    Quote Originally Posted by RetiredVagabond View Post
    I took delivery of my 2014 Reflection 293res in February. The sound system even though not the best, worked great until about a month ago.


    1. The DVD Player won't play (read) DVD's consistently. If I reload the DVD many times it eventually works. (we are talking a dozen times)
    2. I have looked at the instruction manual and nothing is stated regarding this problem.
    3. The Radio works fine and it will play CD's.


    Is anyone else having a similar problem? Any solutions out there?

    Thanks, Gary
    Hi Gary (@RetiredVagabond),

    Based on your description, the Furrion system will have to be replaced. Please contact your dealer for further repair assistance.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    Site Sponsor RetiredVagabond's Avatar
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    Thanks Janice, I got in touch with Peter and he referred me in a dealer.
    Gary
    Hamilton, Montana
    2014 Grand Designs Reflection 293RES #0477
    2013 Dodge Ram 2500 4x4 Diesel

  4. #4
    Seasoned Camper PolarBear's Avatar
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    FYI on the Furrion web page they have a firmware update fro this systems,,,,,

  5. #5
    Big Traveler
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    Our DVD has done the same thing since new, but this last trip was the worst its ever been. Like you said a dozen times or so. Glad to hear GD is already aware and will replace it. Going to dealer to make appt tomorrow for a couple small things anyway. Will add this to it. Still loving our 337 RLS ! Ten trips in 8 months, all smiles.
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  6. #6
    Fireside Member James D.'s Avatar
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    That's good information to know. So far, the problem I've had is I think there is limit on the number of files the Furrion can read on an USB drive for songs and movies. Still checking that out.
    Tony & Judy DaVanzo
    Riverside, CA
    2015 Solitude 320x #3626 Plant #1 Line #1
    2016 Dodge Ram 3500 Dually Cummins Diesel / Aisin Transmission

  7. #7
    Site Sponsor RetiredVagabond's Avatar
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    Just a follow-up, I contacted the dealer,a new unit was ordered and installed. Great customer support by GD. Thanks Janice too.
    Gary
    Hamilton, Montana
    2014 Grand Designs Reflection 293RES #0477
    2013 Dodge Ram 2500 4x4 Diesel

  8. #8
    Fireside Member
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    Hi Gary,

    I took delivery of my 2015 GD Reflection 303 RLS last year in August of 2014. The Furrion DV1000 worked fine until a short trip this past week. I had the same problem but did not attempt to reload as many times as you. Gave up after trying to load about four different DVD's. I've researched it for a few days this week. Have not found anyone in my area that will work on it. Called Camping World who is the closest Furrion dealer to me. They said they don't work on them. They simply replace them if they are still under warranty or if an extended warranty was purchased. Otherwise, the customer has to buy a new one. They said they don't have a lot of complaints about Furrion but do have a few. They also sell Jensen but don't think that product is any more reliable which is supported by some online reviews. I'm going to purchase a new Furrion (because of the exact fit) directly from Furrion and purchase an extended warranty if they offer it. If they don't offer an extended warranty, I'll try to buy it from someone who does. Good luck!

    Quote Originally Posted by RetiredVagabond View Post
    I took delivery of my 2014 Reflection 293res in February. The sound system even though not the best, worked great until about a month ago.


    1. The DVD Player won't play (read) DVD's consistently. If I reload the DVD many times it eventually works. (we are talking a dozen times)
    2. I have looked at the instruction manual and nothing is stated regarding this problem.
    3. The Radio works fine and it will play CD's.


    Is anyone else having a similar problem? Any solutions out there?

    Thanks, Gary

  9. #9
    Setting Up Camp
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    Same problem

    Hi Gary,

    I have a new 27RL and the Furrion DV-1100 started giving me problems this week -- also the 12000 BTU Dometic AC unit went out about the same time. Getting the AC replaced next week and GD is sending me a new Furrion 1100.

    I got the impression that GD was aware of the Furrion problem -- they volunteered to send a new one. If it gives me problems I will get a local AV tech to replace it with something better and eat the cost.

    These are the only two issues I have encountered with this unit so far.

  10. #10
    Manufacturer
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    Quote Originally Posted by washuey View Post
    Hi Gary,

    I have a new 27RL and the Furrion DV-1100 started giving me problems this week -- also the 12000 BTU Dometic AC unit went out about the same time. Getting the AC replaced next week and GD is sending me a new Furrion 1100.

    I got the impression that GD was aware of the Furrion problem -- they volunteered to send a new one. If it gives me problems I will get a local AV tech to replace it with something better and eat the cost.

    These are the only two issues I have encountered with this unit so far.
    Hi @washuey,

    First, congratulations and welcome to the Grand Design RV family! Please add your 17-digit RV VIN to the "About Me" section of your forum profile. And if you need further assistance, please feel free to contact your dealer or our Customer Support. The direct phone number for Grand Design RV Customer Support is (574) 825-9679.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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