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Thread: Greystone Fireplace

  1. #1
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    Greystone Fireplace

    Hello,
    My name is Pat Presti and my hubby is Vince. We are from St. Clair, MI. We just got our Solitude 320X one week ago. We did not get a remote control for our fireplace or any manual or directions on how to operate it. Is there any way I can get this from the Manufacturer. We asked our dealer (General RV in Mt Clemens) about it and they said they don't all come with remotes give us your model#. Well, we don't have any way of knowing what the model is. Thank You in advance.
    Pat and Vince

  2. #2
    Site Sponsor Steve and Cill's Avatar
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    Welcome to the forum Pat and Vince and congratulations on your new Solitude. Give Customer Service a call at (574) 825-9679 and have your VIN handy and they should be able to help you.

    Steve

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    Senior Member campinfool's Avatar
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    I had a thread on this in the Reflection section I think. I was told by Dean from GD that they do not come with remotes yet everyone on this forum that responded has one. The manual was missing from our paperwork also and Dean sent it to me in PDF format. The manual shows my model number with a remote and I searched for these units and I could not find one without a remote. Funny huh? Please forward any information you recieve and I may post this in the Tech Section.
    Jim
    Jim and Cal
    2014 Reflection 337RLS
    Ram 3500 5.9

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    Site Sponsor Renee's Avatar
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    Hi Pat & Vince and welcome to the forums!
    here's the link to the previous post about the remote. It even includes pictures!
    http://www.mygrandrv.com/for...-the-Fireplace
    Renee & Bill -- Central Louisiana
    2014 Solitude 305RE #404
    2007 F250

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    Site Sponsor RetiredVagabond's Avatar
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    Note the remote is very small and thin. It may be in the stack of information you were given.
    Gary
    Hamilton, Montana
    2014 Grand Designs Reflection 293RES #0477
    2013 Dodge Ram 2500 4x4 Diesel

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    Site Team WhittleBurner's Avatar
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    Hi pat, we also bought the from the same dealer. They told us the same thing about the remote, and we had one! I think they just did not want to mess with getting another to replace the one we thought did not work. It needed the battery in place correctly is all.

    The remote exists so don't let them blow out off with a story.

    Marcy
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2015 GMC Denali 3500 Duramax Longbed SRW
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  7. #7
    Rjtki11870
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    Just bought a reflection 323bhs yesterday (10/31)from general rv in Wixom, MI and it had a fireplace remote...keep asking until they give you one

  8. #8
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    I also am looking the buy a new 320x, how do you like yours? have you had it out camping yet, and did you buy a extended warrentyfor it? also what do you pull it with? we are from downriver area(riverview) would love to hear from you bob

  9. #9
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    Hi Bob,
    We absolutely love our 320X. Just got it on 10/22 and drove it to Houston TX. from MI. Had no problems pulling it at all. We have a 2005 Dodge Cummins 3500. Hubby said it pulled like a dream. Still organizing and reorganizing cupboards and cabinets. This is our 4th fifth wheel trailer and we finally got it right! We did buy the extended warranty just because its murphys law for us. If we didn't buy it then something is bound to happen. Good luck!

  10. #10
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    Well, got our new remote for the Greystone Fireplace in our 320X and it doesn't work. It has a battery in it.

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