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Thread: Greystone Fireplace
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10-30-2014, 11:25 AM #1
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Greystone Fireplace
Hello,
My name is Pat Presti and my hubby is Vince. We are from St. Clair, MI. We just got our Solitude 320X one week ago. We did not get a remote control for our fireplace or any manual or directions on how to operate it. Is there any way I can get this from the Manufacturer. We asked our dealer (General RV in Mt Clemens) about it and they said they don't all come with remotes give us your model#. Well, we don't have any way of knowing what the model is. Thank You in advance.
Pat and Vince
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10-30-2014, 11:39 AM #2
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Welcome to the forum Pat and Vince and congratulations on your new Solitude. Give Customer Service a call at (574) 825-9679 and have your VIN handy and they should be able to help you.
Steve
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10-30-2014, 12:46 PM #3
I had a thread on this in the Reflection section I think. I was told by Dean from GD that they do not come with remotes yet everyone on this forum that responded has one. The manual was missing from our paperwork also and Dean sent it to me in PDF format. The manual shows my model number with a remote and I searched for these units and I could not find one without a remote. Funny huh? Please forward any information you recieve and I may post this in the Tech Section.
JimJim and Cal
2014 Reflection 337RLS
Ram 3500 5.9
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11-10-2014, 06:24 PM #4
Power on/off is the red button at the "top" of the remote.
Once turned on, the heat button on the right, chooses between low, high, and temp set point.
The "F" button on the left adjusts the brightness of the "electric flame".
The lower button is a timer to shut off.
The remote has to be aligned fairly low and directly at the fireplace, to work.
RobCate & Rob
2015 Reflection 303RLS
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10-30-2014, 01:57 PM #5
Hi Pat & Vince and welcome to the forums!
here's the link to the previous post about the remote. It even includes pictures!
http://www.mygrandrv.com/for...-the-FireplaceRenee & Bill -- Central Louisiana
2014 Solitude 305RE #404
2007 F250
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10-30-2014, 05:31 PM #6
Note the remote is very small and thin. It may be in the stack of information you were given.
Gary
Hamilton, Montana
2014 Grand Designs Reflection 293RES #0477
2013 Dodge Ram 2500 4x4 Diesel
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10-30-2014, 08:57 PM #7
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Hi pat, we also bought the from the same dealer. They told us the same thing about the remote, and we had one! I think they just did not want to mess with getting another to replace the one we thought did not work. It needed the battery in place correctly is all.
The remote exists so don't let them blow out off with a story.
MarcyMarcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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11-01-2014, 06:54 PM #8Rjtki11870Guest
Just bought a reflection 323bhs yesterday (10/31)from general rv in Wixom, MI and it had a fireplace remote...keep asking until they give you one
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11-10-2014, 06:11 PM #9
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how has general rv been at preping your unit?
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11-17-2014, 07:15 AM #10
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Hi Bob, We bought from the Mt Clemens General and they were pretty thorough. Can't speak for any of the other Generals.
They also pulled the unit in the garage (it was January) for us to spend as much time inspecting the unit ourselves as we wanted. We went with a check list and spent a few hours there undisturbed. They checked in on us once and left us alone. Then they did their PDI and found one or two items we did not. The few items found were pretty minor.
The service department has been fairly quick getting the unit back when it went in for warranty work. But found they don't always listen when it comes to asking them to contact GD for certain fixes.Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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