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Thread: Done with GD

  1. #1
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    Done with GD

    Just got off the phone with GD customer service (see cold weather camping thread). I have never been so disrespected and felt so deserted by a company as I do today. If you're looking for a new RV, buy another brand. I'll never buy another GD, and am unloading this one as fast as I can.

    Poor customer service, poor quality, untruthful selling pitch.

  2. #2
    Site Sponsor livinthelife's Avatar
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    Quote Originally Posted by Gary7707m View Post
    Just got off the phone with GD customer service (see cold weather camping thread). I have never been so disrespected and felt so deserted by a company as I do today. If you're looking for a new RV, buy another brand. I'll never buy another GD, and am unloading this one as fast as I can.

    Poor customer service, poor quality, untruthful selling pitch.
    I posted on your other thread, but, most people here have much better responses from GD when contacting them directly.

    For the record, there are things that need to be "fixed" or adjusted on all rigs once you own them. Just like a brick and mortar house.

    2017 Reflection 26RL "Mili"
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  3. #3
    Big Traveler arhayes's Avatar
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    Sorry you had a problem and happy that after 5 yrs of ownership yours has not been our experience. Best of luck in the future!


    Alan
    Alan and Kathleen
    2015 Momentum 380TH (RVD2)
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  4. #4
    Seasoned Camper Papahoosh's Avatar
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    Sorry you had bad experience with GD. Good luck to you.
    2020 Reflection 337RLS

  5. #5
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    Only 2 posts..... I call troll.....
    2019 Solitude 372WB FBP loaded
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  6. #6
    Rolling Along backtrack2015's Avatar
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    Sounds legit to me, although I do think some of this should be intuitively obvious. You see uninsulated low-point drains, an uninsulated drain for the fresh-water tank, a half-hearted scheme to blow warm air into the underbelly... it's hard to look at that as a buyer (who is concerned about such things) and feel like the system is designed for anything other than a slight and short dip below freezing. Short of a wholesale rework of the trailer, GD doesn't have much they can do.
    Last edited by backtrack2015; 10-10-2019 at 12:05 PM.
    2017 F-350 CCSB 6.7L
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  7. #7
    Seasoned Camper tortise's Avatar
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    Quote Originally Posted by JMCFAN View Post
    Only 2 posts..... I call troll.....
    Given the marketing emphasis by Grand Design on their quality practices and customer service, I would have to say that customers have a right to question. Certainly there is little difference in quality from other brands at similar price points. Further there is great variability in the responses and attitudes of customer service. Most of my reported issues have been reimbursed or covered by GD,, but he attitude has ranged from really good to very poor and though reimbursement has come it has never been agreed that the time of the call.


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  8. #8
    Site Team WhittleBurner's Avatar
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    It appears you want no help or suggestions. There is nothing productive happening here. Hope this vent helped you feel better.
    Closed thread
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
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