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Thread: Greystone Fireplace - Any more trouble shooting I can do?

  1. #1
    Site Sponsor Lingerlonger's Avatar
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    Greystone Fireplace - Any more trouble shooting I can do?

    My electric fireplace has stopped working. (I believe it is the Greystone.)
    Checked circuit breakers - OK. Checked remote control - OK. Pulled the unit from the cabinet and checked the outlet - OK.
    Plugged it into an outlet I know is working - Still Nothing. I have also tried the controls on the face of the unit.
    Is there any additional trouble shooting I can do myself or am I going to have to take it in to the dealer?
    Thanks in advance.
    (Reflection 337RLS Unit #439)
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

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    Site Sponsor Dave and Monica's Avatar
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    If you didn't find a manual, here it is...

    The trouble-shooting section also mentions a high temperature sensor that may have tripped but it should reset itself once it's cooled.

    Dave
    Attached Thumbnails Attached Thumbnails Fireplace Manual.pdf  
    Dave and Monica - Gore Bay, Ontario
    Vitus the Hungarian Vizsla
    2014 Reflection 337 RLS #129
    2008 F250 V10 CC Lariat RWD

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    Site Sponsor Lingerlonger's Avatar
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    Thanks Dave. I had the manual. Didn't find anything else to check.
    Dealer told me I could bring the fireplace only in and they would
    check it. I just thought if GD considered it unrepairable, I might save myself even that trip.
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

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    I would call GD customer service. My microwave died this summer. They sent me a new and I installed it. They had me mail back 6 inches of the end of the cord and serial # label inside of microwave so they could get reimbursed.

    Greystone's # is 416-783-7700

    Website: greystonehomecomfort.com

  5. #5
    Manufacturer
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    Quote Originally Posted by Lingerlonger View Post
    Thanks Dave. I had the manual. Didn't find anything else to check.
    Dealer told me I could bring the fireplace only in and they would
    check it. I just thought if GD considered it unrepairable, I might save myself even that trip.
    Hi Ken & Wilma (@Lingerlonger),

    Our suggestion is to make a service appointment with your dealer to inspect both your RV, and fireplace (not just the fireplace). That way, you won't need to make a second appointment to bring your RV in for inspection/review if the dealer tech cannot duplicate your issue in their shop by just bench testing the fireplace.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
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    Site Sponsor Lingerlonger's Avatar
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    Just to close out this thread:

    I took the fireplace to my dealer. GDRV replaced it with a new one.
    I picked it up last week and reinstalled it today.
    Life is good.

    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

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    Glad to hear that, Ken. Thanks for the update.

    Quote Originally Posted by Lingerlonger View Post
    Just to close out this thread:

    I took the fireplace to my dealer. GDRV replaced it with a new one.
    I picked it up last week and reinstalled it today.
    Life is good.

    K
    Kevin & Ginger
    2015 Reflection 303RLS #1816
    2018 Chevrolet Silverado / 3500HD DRW CC / Duramax
    Anderson Ultimate 5th Wheel Connection

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