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12-07-2014, 09:06 PM #1
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- Hurricane, UT
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WOW - what great customer service
My wife are looking for a replacement to our Wildwood 27' travel trailer due to retirement and an increase in travel availability.
While searching the numerous RV manufacture sites we came across our perfect travel trailer - Grand Design Reflection 313RLTS. The only problem was that the Grand Design web site did not list the GVWR, Dry Weight, or Hitch Weight. So, on Saturday evening at 9:00pm PT, I sent an email to Grand Design Contact Us from their web site.
Okay, now for the shocker. Today, Sunday, at 3:15pm PT, I received an email from Peter Kinden, Western Regional SM, Reflection. Peter provided me with the missing data numbers. What kind of company and employee does that kind of service nowadays.
We found a dealer that has a Reflection 313RLTS in delivery and we will be notified when it arrives. Hopefully, will be new Grand Design owners soon.
We hope that Don Clark, Ron Fenech and Bill Fenech read this post.
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