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  1. #1
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    Angry Bad Luck Transcend 265BH

    We purchased a 2020 Transcend 265BH in mid March. We've been waiting over a month to take delivery. It has a broken window that needs to be fixed. On Monday the dealer calls to tell us that part of their roof blew off during a storm and hit our trailer. Needless to say it now needs a new roof skin, has dented siding in the front and back, and may need a new AC unit. All of this has happened before we have even taken delivery!! Now who knows how long it will take to be repaired. And will it be repaired at Grand Design standards. On top of that the dealer was insistent that we needed to file a claim with our insurance company. We fill that the insurance responsibility lies with them. Since this happened while on their property and in their possession.

  2. #2
    Site Sponsor livinthelife's Avatar
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    Quote Originally Posted by turn1979 View Post
    We purchased a 2020 Transcend 265BH in mid March. We've been waiting over a month to take delivery. It has a broken window that needs to be fixed. On Monday the dealer calls to tell us that part of their roof blew off during a storm and hit our trailer. Needless to say it now needs a new roof skin, has dented siding in the front and back, and may need a new AC unit. All of this has happened before we have even taken delivery!! Now who knows how long it will take to be repaired. And will it be repaired at Grand Design standards. On top of that the dealer was insistent that we needed to file a claim with our insurance company. We fill that the insurance responsibility lies with them. Since this happened while on their property and in their possession.
    Seems to me, if you haven't accepted delivery yet, it's on THEIR insurance, not yours.

    2017 Reflection 26RL "Mili"
    2016 Ford F250 Extended Cab Gas Engine "Buck" (the truck)

  3. #3
    Fireside Member BC315RLTS's Avatar
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    I agree with livinthelife. If you haven't accepted the trailer yet, it is their trailer to worry about repairing with their insurance. Tell them to get a new one on order for you!
    2019 Reflection 315RLTS
    2019 Ford F250 Lariat SuperCab PSD SRW

    Former set up:
    2013 Kodiak 291RESL
    2017 Ford F150 Platinum

  4. #4
    Site Sponsor GeoffnCheri's Avatar
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    Quote Originally Posted by BC315RLTS View Post
    If you haven't accepted the trailer yet, it is their trailer to worry about repairing with their insurance. Tell them to get a new one on order for you!
    ^^^^ This^^^ If you have not taken delivery, it is not your trailer. Demand a new unit
    Geoff and Cheri
    2011 F250 CC 6.7L
    Firestone Ride Rite Airbags
    Pull Rite 16k SuperGlide
    2018 Reflection 303RLS, Build date 9/2017
    USMC-Retired
    Thin Blue Line - Retired

  5. #5
    Rolling Along Houndbb's Avatar
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    So sorry this happened to you and even more sorry to hear that the dealer is shirking responsibility. Might be well worth the cost of a billable hour (maybe even just 1/2 hour) with an insurance/liability lawyer to find out what your rights are as they vary, state to state.
    N
    Bruce and Nancy
    2018 Imagine 2150rb
    2011 Silverado 1500 5.3L

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