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  1. #1
    Seasoned Camper 10sne1's Avatar
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    Will I get any after the sales reply from salesman...?

    Bought my GD, in July. An internet deal/agreement, so approx. only 5 min with floor salesman. Wish I could spend less then 5 min. With customer to sell a $20,000 plus product. I was never told what to do for service after the sale or warranty claim. So I e-mailed my salesman a copy of our purchase order with his name on it, so he knows I bought from him, asking for info on getting service. It’s been a week, no reply. Ok I can just blow off the salesmen and go straight to the service department, but rather have a salesmen get my ball rolling. I plan to send my e-mail for a few weeks, if no reply from dealer, I will send to GD directly, to see about satisfaction? I would be unemployed if my customer service took longer than a week to reply or to never reply, crazy. End of rant......
    Lakeland FL.
    2016 1500 Ram Crew
    2019- imagine-2150RB

  2. #2
    Site Sponsor livinthelife's Avatar
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    Quote Originally Posted by 10sne1 View Post
    Bought my GD, in July. An internet deal/agreement, so approx. only 5 min with floor salesman. Wish I could spend less then 5 min. With customer to sell a $20,000 plus product. I was never told what to do for service after the sale or warranty claim. So I e-mailed my salesman a copy of our purchase order with his name on it, so he knows I bought from him, asking for info on getting service. It’s been a week, no reply. Ok I can just blow off the salesmen and go straight to the service department, but rather have a salesmen get my ball rolling. I plan to send my e-mail for a few weeks, if no reply from dealer, I will send to GD directly, to see about satisfaction? I would be unemployed if my customer service took longer than a week to reply or to never reply, crazy. End of rant......
    I doubt the salesman would have any clout with the service department. I'd go directly to the service department, if there were something that needed fixing.

    2017 Reflection 26RL "Mili"
    2016 Ford F250 Extended Cab Gas Engine "Buck" (the truck)

  3. #3
    Rolling Along Houndbb's Avatar
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    Quote Originally Posted by 10sne1 View Post
    Bought my GD, in July. An internet deal/agreement, so approx. only 5 min with floor salesman. Wish I could spend less then 5 min. With customer to sell a $20,000 plus product. I was never told what to do for service after the sale or warranty claim. So I e-mailed my salesman a copy of our purchase order with his name on it, so he knows I bought from him, asking for info on getting service. It’s been a week, no reply. Ok I can just blow off the salesmen and go straight to the service department, but rather have a salesmen get my ball rolling. I plan to send my e-mail for a few weeks, if no reply from dealer, I will send to GD directly, to see about satisfaction? I would be unemployed if my customer service took longer than a week to reply or to never reply, crazy. End of rant......
    We bought in person, and were escorted to the service department for introductions. All friendly and smiles, but fat lotta good it did. The smiling faces had no idea who we were or what we wanted when we came back a week later for our “orientation” appointment, and to pick up our trailer. Same for two visits thereafter. We were DONE with THEM within the first year.

    Once the salesperson makes the sale, he/she is done. Except to litter your mailbox for a year after encouraging you to refer your family, friends, neighbors, acquaintances, and, he!!!, the bottle redeemer on the street to him/her so that all of them can be as happy as you are with your GD trailer.
    N

    Sorry, probably not what the new trailer owner wants to hear. I get where you’re coming from, re: the sales team going the extra mile to ensure that the service team delivers for you, the valued customer. I’ve not seen any evidence that GD dealerships work that way.
    My suggestion to you is that you sort out the service items you are needing into two groups, first-those you can fix yourself, and second-those that need immediate GD warranty service/parts to protect your investment. I know I’d hate to lose the use of my trailer or be unable to get it ready for winter if the warranty issue it’s waiting for is something like radio/TV, window blinds, cupboards, etc. (I had to buy and install about 10 door/drawer latches myself, and we’re still using bungees to secure a couple when we travel).
    Last edited by Houndbb; 09-18-2019 at 02:32 PM.
    Bruce and Nancy
    2018 Imagine 2150rb
    2011 Silverado 1500 5.3L

  4. #4
    Site Sponsor livinthelife's Avatar
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    Quote Originally Posted by Houndbb View Post
    We bought in person, and were escorted to the service department for introductions. All friendly and smiles, but fat lotta good it did. The smiling faces had no idea who we were or what we wanted when we came back a week later for our “orientation” appointment, and to pick up our trailer. Same for two visits thereafter. We were DONE with THEM within the first year.

    Once the salesperson makes the sale, he/she is done. Except to litter your mailbox for a year after encouraging you to refer your family, friends, neighbors, acquaintances, and, he!!!, the bottle redeemer on the street to him/her so that all of them can be as happy as you are with your GD trailer.
    N

    Sorry, probably not what the new trailer owner wants to hear. I get where you’re coming from, re: the sales team going the extra mile to ensure that the service team delivers for you, the valued customer. I’ve not seen any evidence that GD dealerships work that way.
    My suggestion to you is that you sort out the service items you are needing into two groups, first-those you can fix yourself, and second-those that need immediate GD warranty service/parts to protect your investment. I know I’d hate to lose the use of my trailer or be unable to get it ready for winter if the warranty issue it’s waiting for is something like radio/TV, window blinds, cupboards, etc. (I had to buy and install about 10 door/drawer latches myself, and we’re still using bungees to secure a couple when we travel).
    Well, there are not true "GD dealerships". There are dealerships that sell Grand Design products (not all do), but they also sell other brands. Unlike car dealerships, there aren't any dedicated to one brand RV dealerships.

    I agree, once the salesman has made the sale, he's done with you. If you need service, you deal with the service department. Or directly with Grand Design (who may hand you off to a parts manufacturer, depending on the problem).

    2017 Reflection 26RL "Mili"
    2016 Ford F250 Extended Cab Gas Engine "Buck" (the truck)

  5. #5
    Rolling Along Houndbb's Avatar
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    Actually, the two dealerships we’ve dealt with were fairly exclusively selling GD products. Yes, there were other brands on their premises, but very few, and they were buried on the far reaches of the site. AND neither had literature on any other brands on the catalog display shelving in the show rooms.
    N
    Bruce and Nancy
    2018 Imagine 2150rb
    2011 Silverado 1500 5.3L

  6. #6
    Commercial Member huntr70's Avatar
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    Quote Originally Posted by Houndbb View Post
    Actually, the two dealerships we’ve dealt with were fairly exclusively selling GD products. Yes, there were other brands on their premises, but very few, and they were buried on the far reaches of the site. AND neither had literature on any other brands on the catalog display shelving in the show rooms.
    N
    They're still not "Grand Design " dealerships..... they are privately owned, and sell GD products.
    Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
    [email protected]
    2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
    2021 Reflection 310RLS

  7. #7
    Seasoned Camper
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    I guess we have been fortunate with our salesperson. We had lots of communication as you would expect before the sale, but more surprisingly, have remained in communication for the last two years. Have gotten texts from him for birthdays, anniversaries and such which I know is prompted by their customer service retention software, but I've also gotten quite a few "How's everything going?" messages. As a matter of fact, we had an issue with my bedroom slide last week in Gulf Shores. Left a voicemail for service and had not got a call back for several hours. Texted my salesman asking for a little help and within 5 minutes, the service director called me back. I know not all are created equal but I wanted to share my experiences.
    John and Denise; Houma, LA
    2017 Momentum 395M
    2016 Chevrolet K3500 DRW Diesel

  8. #8
    Big Traveler Wicked ace's Avatar
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    Quote Originally Posted by 10sne1 View Post
    Bought my GD, in July. An internet deal/agreement, so approx. only 5 min with floor salesman. Wish I could spend less then 5 min. With customer to sell a $20,000 plus product. I was never told what to do for service after the sale or warranty claim. So I e-mailed my salesman a copy of our purchase order with his name on it, so he knows I bought from him, asking for info on getting service. It’s been a week, no reply. Ok I can just blow off the salesmen and go straight to the service department, but rather have a salesmen get my ball rolling. I plan to send my e-mail for a few weeks, if no reply from dealer, I will send to GD directly, to see about satisfaction? I would be unemployed if my customer service took longer than a week to reply or to never reply, crazy. End of rant......
    I suggest you call Grand Design customer service to open a case with them. Preempt the dealer and be ready. A caution, if you are directed to Gerry Weaver, ask for another representative. Explain to them your trouble and have the list of items needing attention ready to give. Instead of emailing, call the service manager at the dealership to see how much of a response you get. If they are that lax about returning communication you may be in for some frustration with getting things done as well. Although Grand Design likes to tout the customer experience and dealer network after the sale I have found it to be a lot of perpetuated internet hype.
    2018 F150 XLT 301a, Screw, 4x4, HDPP, Max tow, Andersen Ultimate w/ Curt Double Lock hitch.
    2019 Grand Design Reflection 150 series 260RD.... SOLD!!!!.

  9. #9
    Rolling Along Houndbb's Avatar
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    Quote Originally Posted by huntr70 View Post
    They're still not "Grand Design " dealerships..... they are privately owned, and sell GD products.
    Nit picking semantics. But the way things are going, they’ll ALL do well to diversify, or they’ll quickly be out of business. Over the past few months, the second, really well-reviewed dealer has begun chalking up some scathing reviews. The demand for service has become way too great.

    Seriously, long, detailed, ranting reviews. We met the owner, this has to be hurting him.
    Last edited by Houndbb; 09-19-2019 at 06:53 AM.
    Bruce and Nancy
    2018 Imagine 2150rb
    2011 Silverado 1500 5.3L

  10. #10
    Seasoned Camper
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    Just wandering, when you picked up the camper did you do a PDI, should of got service information at that time, should have i would think. .
    Since I bought my 2015 385th in 2015, i have not been back to a dealership, go to a local repair shop that does warranty work/ and or repairs if I cannot do the work. Faster service and customer friendly, had have not had a problem with repairs yet, and 99.5% of the time on time delivery back to me after repairs and RV is washed.
    Robert & Kat
    2 teenagers
    2 Dogs
    Arkansas
    2017 Ram 3500 CCLB
    2015 385 Momentum
    Retired Military,

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