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Thread: Grand Design - Customer Service At It's Finest.

  1. #1
    King Pin
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    Grand Design - Customer Service At It's Finest.

    Okay - For those of you who have been following my posts, you know that I've experienced quite a few quality issues with my 2014 337RLS. I just got off the phone with Jerry McCarthy and Don Clark regarding my experience. They were very apologetic for the problems I've encountered, and are standing behind their product 100%. They are going to send a driver to pick up my fifth wheel, take it back to Indiana, go through it with a fine tooth comb, and return it to me. I can't think of any other company that would have their owners and top managers get involved to assure the satisfaction of one customer. Bravo Grand Design, bravo!

  2. #2
    Site Sponsor Lingerlonger's Avatar
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    Thanks for passing that news along to the rest of us, Jim.

    I've been following your posts and blog entries since I joined the forum, and you've done a great job explaining the issues you've had. I suspect your approach (no drama, no vitriol, a lot of self-help, etc) contributed to this response. I am impressed with the way both you and the company have dealt with it.

    Here's hoping you get the Reflection back soon!

    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

  3. #3
    Fireside Member
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    That is great news!
    "It's the journey that matters-not the destination."
    Ken & Suzi
    2013 2500HD Silvarado Duramax
    2015 303RLS

  4. #4
    Long Hauler Poppy's 5th Wheel's Avatar
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    That sounds great Jim. Is there any one place that you have listed the issues you have had or are they just spread through many posts?
    Paul "Poppy" and Deb Cervone
    2015 Grand Design Reflection 337RLS
    SteadyFast Stabilizers; MORryde PIN box; Onan LP Generator with 50amp Automatic Transfer; Dual 6v Trojan T-105 Batteries; Victron BMV700 Battery Monitor System; Renogy Solar 400 watts (tilting roof mounts); Renogy 40 amp Rover MPPT controller; Remote Controlled 1000w Pure Sine Wave Inverter; Sailun S637 ST235/85/R16 tires; Sony, Samsung Entertainment System; Residential Kitchen Faucet and Soap Dispenser; Smart Tile; Lifted and balanced with Trailer Axle Blocks; upgraded to 3500# spring packs; Titan electric / hydraulic Disc Brakes; LED rear tail/stop/turn lights; Exterior Beer Bottle Opener; Lots More .....
    2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Andersen Ultimate 5th Wheel Hitch; Tire Minder TPMS; Husky in bed Low Profile Tool Box; Timbren SES
    2007 Corvette Atomic Orange Z51; with Too Much to List SOLD
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  5. #5
    Seasoned Camper
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    WOW! I knew they were men of their word from meeting them at the Rally but that is above and beyond what ANY other company would do! Bravo Grand Design team! I glad to be a member!!!!!!
    Jim and Cecille
    Sumner, MI
    2019 Solitude S-Class 2930RL #1098
    Used to be 2014 Reflection 337RLS #277
    2015 Chevy 2500HD Duramax 6.5' Box

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    Site Sponsor Canyonlight's Avatar
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    Awesome, Jim and Ginnie !!! This is amazing and confirms to the many of us who support and stand behind this outstanding company 100% how the bar has been raised..........this is impressive ! Talk about quality/service is cheap......action like this is incredible.......my hats off to the superior GDRV ownership group (Don/Ron/Bill) and to the entire GDRV team ! Exciting stuff !

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

  7. #7
    Site Sponsor Navigator's Avatar
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    Jim and Ginnie,

    That's great news!!

    After meeting the Grand Design owners and staff at the Rally last summer this is further proof that they stand by their word and don't just talk the talk!

    We too have benefited from their pledge to take care of their customers. We're proud to be Grand Design owners!

    Kathy
    Jim and Kathy Marker - Ramona, Ca.
    2014 Solitude 369RL #1277 (AKA - "Tudee")
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    2002 2500 Chevy LB HD Duramax Crew Cab- Retired
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  8. #8
    King Pin
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    I'll keep you all posted on how it goes. I am going to change the brakes and grease seals before it leaves though. I wouldn't want a driver exposed to a safety concern, and GD is reimbursing me for parts.

  9. #9
    mandolin57
    Guest
    I agree Lingerlonger......Jim has been extremely professional in the manner he presented issues. Most of us have a tendency to fly off the handle at a certain point. I'm pretty sure I would have lost it a long time ago, but Jim taught us all a lesson on patience and persistence done the right way! We could all learn from his example! Congrats to you Jim!!!


    Quote Originally Posted by Lingerlonger View Post
    Thanks for passing that news along to the rest of us, Jim.


    I've been following your posts and blog entries since I joined the forum, and you've done a great job explaining the issues you've had. I suspect your approach (no drama, no vitriol, a lot of self-help, etc) contributed to this response. I am impressed with the way both you and the company have dealt with it.

    Here's hoping you get the Reflection back soon!

    K

  10. #10
    Long Hauler LCBoyer's Avatar
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    Jim, you can come down to Desert Trails and sit under my awning anytime
    2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places

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