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01-07-2015, 08:30 AM #1
Grand Design - Customer Service At It's Finest.
Okay - For those of you who have been following my posts, you know that I've experienced quite a few quality issues with my 2014 337RLS. I just got off the phone with Jerry McCarthy and Don Clark regarding my experience. They were very apologetic for the problems I've encountered, and are standing behind their product 100%. They are going to send a driver to pick up my fifth wheel, take it back to Indiana, go through it with a fine tooth comb, and return it to me. I can't think of any other company that would have their owners and top managers get involved to assure the satisfaction of one customer. Bravo Grand Design, bravo!
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01-07-2015, 09:01 AM #2
- Join Date
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Thanks for passing that news along to the rest of us, Jim.
I've been following your posts and blog entries since I joined the forum, and you've done a great job explaining the issues you've had. I suspect your approach (no drama, no vitriol, a lot of self-help, etc) contributed to this response. I am impressed with the way both you and the company have dealt with it.
Here's hoping you get the Reflection back soon!
KKen & Wilma
Central Maryland
2014 Reflection 337RLS #439
2011 F250 CC 4x4
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01-07-2015, 09:31 AM #3
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- Jul 2014
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That is great news!
"It's the journey that matters-not the destination."
Ken & Suzi
2013 2500HD Silvarado Duramax
2015 303RLS
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01-07-2015, 09:40 AM #4
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- Dec 2014
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- Carlsbad, CA
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That sounds great Jim. Is there any one place that you have listed the issues you have had or are they just spread through many posts?
Paul "Poppy" and Deb Cervone
2022 Imagine XLS 22MLE
2021 Imagine XLS 17MKE - SOLD ; 2015 Grand Design Reflection 337RLS - SOLD
2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Tire Minder TPMS
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01-07-2015, 09:43 AM #5
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- Mar 2014
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- Sumner, Michigan
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WOW! I knew they were men of their word from meeting them at the Rally but that is above and beyond what ANY other company would do! Bravo Grand Design team! I glad to be a member!!!!!!
Jim and Cecille
Sumner, MI
2019 Solitude S-Class 2930RL #1098
Used to be 2014 Reflection 337RLS #277
2015 Chevy 2500HD Duramax 6.5' Box
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01-07-2015, 10:12 AM #6
- Join Date
- Jun 2014
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- South Dakota
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Awesome, Jim and Ginnie !!! This is amazing and confirms to the many of us who support and stand behind this outstanding company 100% how the bar has been raised..........this is impressive ! Talk about quality/service is cheap......action like this is incredible.......my hats off to the superior GDRV ownership group (Don/Ron/Bill) and to the entire GDRV team ! Exciting stuff !
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD
2700/16K Pullrite Superglide
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01-07-2015, 10:20 AM #7
- Join Date
- Feb 2014
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- Southern Ca.
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Jim and Ginnie,
That's great news!!
After meeting the Grand Design owners and staff at the Rally last summer this is further proof that they stand by their word and don't just talk the talk!
We too have benefited from their pledge to take care of their customers. We're proud to be Grand Design owners!
Kathy
Jim and Kathy Marker - Ramona, Ca.
2014 Solitude 369RL #1277 (AKA - "Tudee")
2014 3500 Ram Laramie HD Dually Crew Cab 4x4 -6.7 Cummins with Aisin Tranny (AKA - "Big Foot")
50 gal Transfer Flow Auxiliary Tank
Curt Q24 Hitch
2002 2500 Chevy LB HD Duramax Crew Cab- Retired
EEZRV TPMS- Tire Pressure Monitoring System
http://i1086.photobucket.com/albums/...tesMap_1_1.gif
http://i1086.photobucket.com/albums/...ovincesMap.gif
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01-07-2015, 12:05 PM #8
I'll keep you all posted on how it goes. I am going to change the brakes and grease seals before it leaves though. I wouldn't want a driver exposed to a safety concern, and GD is reimbursing me for parts.
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01-07-2015, 04:37 PM #9mandolin57Guest
I agree Lingerlonger......Jim has been extremely professional in the manner he presented issues. Most of us have a tendency to fly off the handle at a certain point. I'm pretty sure I would have lost it a long time ago, but Jim taught us all a lesson on patience and persistence done the right way! We could all learn from his example! Congrats to you Jim!!!
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01-07-2015, 05:32 PM #10
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- Oct 2014
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- Los Fresnos, Texas
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Jim, you can come down to Desert Trails and sit under my awning anytime
2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places
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