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04-29-2020, 10:45 PM #11Reflection 297RSTS 2018
Ram 2500 Laramie 6.4 Hemi
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04-30-2020, 06:19 AM #12
- Join Date
- May 2017
- Location
- Texas Fulltimers
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We got our letter yesterday. They call it a customer satisfaction issue.
Sent from IPhone
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04-30-2020, 08:39 AM #13
- Join Date
- Nov 2013
- Location
- Sitting in the sun! FL for along while
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As dangerous as what a fire is in any trailer, I wouldn't play games and get it taken care of. With everything working properly it may not be a big deal. What if something went wrong( which is always possible) And the microwave got hotter than normal or ran for an extended period of time causing an excess of heat to that area. Could be deadly.
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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04-30-2020, 11:40 AM #14
- Join Date
- Mar 2019
- Location
- N Central PA
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I called them and after some questions, they are sending me the backing to make the repair myself. In looking at everything, 1 hour seems about double the amount of time required, unless I do something really stupid. I'll let you know how it goes when I get the piece. Unless I really do something stupid and break something, in which case I won't post anymore as my DW will have disposed of my body. Or I could forget....
Bob (retired) & Vicki
Scuba Diver
US ARMY Vet (Go Cav!)
2019 Reflection 31MB
2019 Chevy 2500HD LT Crew Cab Gasser
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04-30-2020, 11:57 AM #15
- Join Date
- Feb 2019
- Location
- Wherever we park it
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We had the heat shield installed on the wall behind the microwave/convection oven when our oven died. GD made arrangements with Furrion to send out new unit to the mobile repair service we contracted with. GD design told the repair tech to install a shield on the wall before installing the new oven which was back in October 2019. The tech explained this to us and said that they, the tech service would not pay for the heat shield and then later mentioned there would be no charge as GD covered the heat shield as well. I did notice a fairly large black spot on the wall when they removed the old oven.
Regards, Bruce, Lin An, Kenji & Suki (Our two Akitas)
2019 Solitude 310GK-R
2015 Ram 3500 Big Horn CC, TD, Aisin Tranny, DRW
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05-03-2020, 11:17 AM #16
- Join Date
- Aug 2017
- Location
- State College,PA
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Got our letter last week. We haven't used the convection part of the microwave yet. We plan to try it out at some time but can't see us using it much? Anyways, will likely get it done when we take it in for inspection in August.
Todd and Kathy
2017 Ford F250 4x4, 6.2 gasser, 3.73 gear ratio
2019 Grand Design Reflection 287RLTS
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05-06-2020, 02:41 PM #17
- Join Date
- Jul 2019
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I have done a couple microwave installs at home and it is the same thing. Unplug, undo two screws in the cabinet on top and lower it down ensuring you put plywood etc over the stove top so you don’t break the glass cover. I called GD and they sent the shield to my house and I will be doing it in the next couple of days.
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05-07-2020, 06:31 AM #18
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- Jun 2019
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05-07-2020, 07:09 AM #19
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- Jul 2019
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Mine was mounted with two screws on top just like a home microwave. I took it down, there was no discoloration I stuck the heat shield to the wall and put it back up it may have taken me 10 minutes just now.
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05-07-2020, 01:14 PM #20
- Join Date
- Sep 2019
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I found this on facebook. It shows how to do the repair yourself. https://www.youtube.com/watch?v=737V...BPVI6N6MfODQPw
Momentum/Solitude TSB 24-001 for...
Today, 06:32 AM in General Discussion